Biller / Cashier Job Opportunity at St. Catherine’s Hospital – Uganda

Job Title: Biller / Cashier

Job Summary

Key Responsibilities

• Prepare accurate and timely patient bills for OPD and IPD services.
• Generate daily interim bills and final invoices.
• Verify patient charges and ensure completeness of billing information.
• Process insurance claim forms accurately.
• Maintain proper billing records and documentation.
• Ensure compliance with hospital billing procedures and policies.

• Receive payments from patients, corporate clients, and insurance providers.
• Issue official receipts for all transactions.
• Maintain accurate records of daily collections.
• Process cash and electronic payment transactions.
• Reconcile payments and billing records.
• Report any payment discrepancies to the relevant department.

• Register patients upon admission and ensure accurate patient information capture.
• Verify patient details in the hospital management system.
• Handle insurance patient pre-authorizations.
• Coordinate billing processes for discharged patients.
• Ensure insurance and cash patients have completed billing procedures before discharge.

• Respond professionally to patient billing inquiries.
• Explain billing procedures, payment requirements, and hospital policies.
• Handle customer complaints and resolve billing-related concerns.
• Provide guidance to patients and visitors regarding payment processes.
• Maintain a professional and friendly approach at all times.

Qualifications and Requirements

• Diploma in:
  • Business Administration
  • Commerce
  • Accounting
  • Finance
  • Related business fields

Experience Requirements

• Minimum of 1 year experience in a similar role.
• Experience working in a healthcare environment is highly preferred.
• Experience handling billing, cashiering, insurance claims, or financial transactions.

Technical Skills Required

• Strong mathematical and numerical skills.
• Good computer literacy skills.
• Knowledge of accounting systems.
• Ability to work with billing and hospital management software.
• Knowledge of QuickBooks is an added advantage.
• Knowledge of Clinic Master or similar hospital systems is an added advantage.
• Good record keeping and documentation skills.

Personal Attributes

• High level of accuracy and attention to detail.
• Honesty and integrity when handling financial transactions.
• Good communication skills.
• Ability to maintain patient confidentiality.
• Strong customer service skills.
• Ability to work under pressure.
• Good organizational and time management skills.

Career Opportunities

• Healthcare finance management
• Medical billing systems
• Insurance claim processing
• Patient administration
• Hospital operations
• Customer service management

• Senior Billing Officer
• Revenue Officer
• Accounts Assistant
• Hospital Finance Administration

How to Apply

• Updated Curriculum Vitae (CV)
• Application Letter

• Combine the application letter and CV into one PDF document.
• Carry academic documents if invited for interviews.

What to Include in Your CV for a Biller/Cashier Position

Detail-oriented Billing and Cashier professional with experience in healthcare billing, payment processing, insurance claims management, and customer service. Skilled in preparing accurate invoices, handling cash transactions, maintaining financial records, and using accounting and hospital management systems. Committed to accuracy, confidentiality, and providing excellent patient support services.

2. Key Skills to Include

• Medical Billing
• Hospital Billing Systems
• OPD and IPD Billing
• Insurance Claims Processing
• Cash Handling
• Payment Processing
• Invoice Preparation
• Receipt Management
• Patient Registration
• Admission and Discharge Billing
• Revenue Collection
• Account Reconciliation
• QuickBooks
• Clinic Master Software
• Financial Records Management
• Customer Service
• Data Entry
• Microsoft Office
• Confidentiality Management
• Healthcare Administration

Possible Interview Questions and Sample Answers