Account Manager Jobs in Uganda 2026 – Committed To Good (CTG)

• Serve as the primary contact for assigned client accounts.
• Build and maintain strong client relationships.
• Understand client requirements and project objectives.
• Ensure services are delivered according to contractual agreements.
• Manage client expectations and resolve operational issues promptly.
• Maintain high levels of customer satisfaction.

• Lead initial client engagements and project planning.
• Define project scope and deliverables.
• Coordinate project implementation activities.
• Monitor project timelines and performance.
• Manage changes to project scope where necessary.
• Ensure successful delivery of client projects.
• Support financial forecasting and project planning.

• Oversee recruitment processes for project consultants.
• Coordinate candidate onboarding activities.
• Ensure timely consultant deployment.
• Support contract preparation and issuance.
• Monitor staffing requirements throughout project implementation.
• Coordinate international consultant onboarding where applicable.

• Ensure compliance with CTG operational policies.
• Monitor adherence to local labour laws and legal requirements.
• Ensure compliance with client contractual obligations.
• Maintain operational quality standards.
• Obtain approvals for operational exceptions.
• Report compliance risks and operational irregularities.
• Prevent operational and financial mismanagement.

• Monitor project budgets and financial performance.
• Track project costs and revenue.
• Support resource allocation and cost management.
• Ensure project profitability.
• Prepare financial reports for management.
• Monitor payroll processing and consultant payments.

• Prepare monthly client reports.
• Report on consultant headcount.
• Monitor payroll and daily subsistence allowance (DSA) payments.
• Track consultant activities and project performance.
• Provide operational updates to senior management.
• Maintain accurate project documentation.

• Maintain regular communication with clients.
• Address client concerns professionally.
• Resolve service delivery challenges promptly.
• Build long-term partnerships.
• Ensure transparent communication throughout project implementation.

• Provide guidance to project support staff where required.
• Monitor performance and service quality.
• Support staff development and mentoring.
• Promote teamwork and collaboration.
• Uphold CTG's ethical standards and organizational values.
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• Bachelor's Degree in Business Administration, Human Resource Management, Project Management, Public Administration, Finance, Management, or a related field.
• Experience in account management, project management, operations, recruitment, or client relationship management.
• Knowledge of HR operations, payroll administration, and consultant management.
• Experience managing client accounts and service delivery.
• Strong understanding of compliance and operational procedures.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience using HR or project management systems is an advantage.
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• Account management.
• Client relationship management.
• Project management.
• Recruitment coordination.
• Consultant management.
• Payroll administration.
• Financial management.
• Budget monitoring.
• Operational planning.
• Compliance management.
• Contract administration.
• Stakeholder engagement.
• Communication and presentation skills.
• Negotiation and conflict resolution.
• Problem-solving skills.
• Analytical thinking.
• Attention to detail.
• Time management.
• Organizational skills.
• Team collaboration.
• Customer service excellence.
• Professional integrity.
• Adaptability and resilience.
• Ability to work under pressure.
• Multitasking skills.
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• Opportunity to work with an internationally recognized workforce management organization.
• Exposure to humanitarian and development sector projects.
• Professional growth in project and account management.
• Experience working with international clients and partners.
• Collaborative and multicultural work environment.
• Opportunity to contribute to impactful development programmes.
• Career advancement within a global organization.
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