Account Developer
True North Uganda
Uganda
Full time
Banking & Finance
Posted: Aug 10, 2026
1 month ago
23 views
Job Description
Account Developer – True North Uganda
Job Title: Account Developer
Company: True North Uganda
Job Level: Paterson Level B5
Department: Sales
Employment Type: Full Time
Location: Fort Portal, Uganda
Reports To: Operations Manager / Sales Manager
Company: True North Uganda
Job Level: Paterson Level B5
Department: Sales
Employment Type: Full Time
Location: Fort Portal, Uganda
Reports To: Operations Manager / Sales Manager
Job Summary
True North Uganda is seeking a motivated and customer-focused Account Developer to join its sales team in Fort Portal. The Account Developer will be responsible for strengthening brand presence at trader outlets through relationship building, trader education, promotional execution, order collection, and product delivery support.
The successful candidate will work closely with store owners, managers, and other trade partners to ensure products are visible, promotional activities are properly implemented, and customers receive accurate product information and support.
The role also involves monitoring competitor activities, identifying sales opportunities, collecting market insights, generating orders, supporting call-cycle implementation, and contributing to sales and distribution targets.
This opportunity is particularly suitable for candidates with experience in telecommunications sales, marketing, field sales, account development, retail sales, customer service, or trade marketing.
Key Responsibilities
1. Administration and Reporting
- Carry out daily reporting using HHT and monitor performance against relevant KPIs.
- Drive and maintain the required look of success standards at trader outlets.
- Collect and share market insights, opportunities, competitor activities, and information about product visibility.
- Monitor product flow and identify potential sales or distribution gaps.
- Complete required reports accurately and on time.
- Manage company assets and equipment responsibly.
- Complete all necessary documentation according to company requirements.
- Maintain accurate records of customer visits, orders, promotional activities, and field activities.
2. Execution of Promotional Activities
- Communicate promotional activities to store owners and managers.
- Explain promotional mechanics clearly to relevant store staff.
- Negotiate appropriate placement of Point-of-Sale (POS) materials with store owners and managers.
- Ensure promotional activities are implemented and maintained according to company standards.
- Report promotional activities and execution results.
- Provide feedback to relevant stakeholders and the Supervisor.
- Monitor competitors' new products, innovations, promotions, and market activities.
- Ensure in-store staff understand promotional mechanics.
- Maintain promotional event build-ups and displays as required.
- Manage approved ad-hoc promotional activities.
- Oversee POS installation, placement, and replenishment at trader outlets.
3. Sales and Order Generation
- Generate customer orders and work toward achieving assigned sales targets.
- Identify opportunities to increase sales and product distribution.
- Ensure products are available and visible at assigned trader outlets.
- Support order collection and product delivery activities where required.
- Monitor product availability and identify gaps.
- Maintain strong relationships with customers to encourage repeat orders and business growth.
4. Personal Journey Plan (PJP)
- Adhere to the company's Personal Journey Plan (PJP).
- Visit assigned trader outlets according to the approved journey plan.
- Complete scheduled customer calls.
- Identify sales and distribution opportunities during customer visits.
- Capture relevant customer and market information.
- Monitor customer coverage and performance against KPIs.
5. Call Cycle Support and Compliance
- Identify assigned customer call cycles and ensure their implementation.
- Administer and complete call-cycle activities according to company requirements.
- Inform the Supervisor of call-cycle issues and recommend suitable solutions.
- Maintain call-cycle compliance.
- Contribute to achieving call-cycle and KPI targets.
6. Customer Service and Satisfaction
- Gather feedback from customer complaints, queries, and requests.
- Follow up on customer concerns and support timely resolution.
- Maintain up-to-date knowledge of promotions and products.
- Provide customers with accurate product information and advice.
- Build and maintain strong working relationships with trader outlets.
- Demonstrate professionalism and service excellence in all customer interactions.
7. Market and Competitor Monitoring
- Monitor competitor products, promotions, and innovations.
- Identify changes in customer behaviour and market conditions.
- Report relevant competitor activities to the Supervisor.
- Collect market insights and identify new sales opportunities.
- Share useful information with the sales management team.
Qualifications and Requirements
Education
- Minimum of a Diploma in a relevant field.
- A Diploma in Sales, Marketing, Business Administration, Commerce, Telecommunications, or a related discipline is an advantage.
Experience
- Minimum of 1–2 years of experience in telecommunications sales and marketing.
- Experience in field sales, account management, retail sales, customer service, merchandising, or trade marketing is an added advantage.
Required Skills
Customer Service Skills
Ability to understand customer needs, respond professionally to complaints and queries, and develop positive long-term relationships with trader outlets.
Time Management Skills
Ability to manage multiple customer visits, promotional activities, sales tasks, and reporting requirements within established schedules.
Planning and Organising Skills
Ability to plan customer visits, follow the Personal Journey Plan, manage call cycles, and organize sales and promotional activities effectively.
Communication Skills
Strong verbal and written communication skills are required when interacting with customers, store staff, supervisors, and other stakeholders.
Attention to Detail
Ability to maintain accurate records, complete reports correctly, monitor promotional execution, and capture customer and sales information.
Key Competencies
The successful candidate should demonstrate:
- Organisational commitment
- Teamwork and collaboration
- Relationship building
- Agility and adaptability
- Performance and results orientation
- Continuous growth and improvement
- Resilience and stress management
- Service excellence
- Analysis and problem-solving
- Sales orientation
- Quality and attention to detail
- Strong communication
- Customer focus
- Commercial awareness
Technical Requirements
The candidate should have access to a smartphone capable of supporting applications used for field reporting, communication, and sales activities.
The advertised requirement specifies:
- Storage: 128 GB ROM
- RAM: 4–6 GB
Applicants should be comfortable using smartphones and mobile applications for reporting, customer communication, sales activities, and field data collection.
What Does an Account Developer Do?
An Account Developer works directly with trader outlets and customers to improve brand presence, product availability, sales, and customer relationships.
A typical working day may involve:
- Reviewing the Personal Journey Plan.
- Visiting assigned trader outlets.
- Communicating promotions to store owners.
- Checking product availability and visibility.
- Collecting customer orders.
- Checking POS materials and promotional displays.
- Monitoring promotional compliance.
- Recording customer feedback.
- Monitoring competitor activities.
- Identifying sales opportunities.
- Updating field reports through the company's mobile system.
- Following up on customer complaints and requests.
- Reviewing daily KPI performance.
Why This Role Is Important
The Account Developer plays an important role in connecting the company with customers at the retail level. Strong relationships with trader outlets help improve product availability, brand visibility, customer satisfaction, and sales performance.
The position also provides practical experience in sales execution, account development, customer relationship management, trade marketing, retail distribution, telecommunications sales, and field operations.
Career Development
The position can provide valuable experience for professionals interested in careers in:
- Sales
- Account Management
- Trade Marketing
- Field Sales
- Telecommunications
- Customer Relationship Management
- Business Development
- Retail Operations
- Distribution Management
- Sales Supervision
Candidates who consistently achieve their targets and demonstrate strong customer management, communication, and leadership abilities may progress into more senior sales or account management positions as opportunities become available.
Interview Tips for Account Developer Applicants
1. Understand the Role
Be prepared to explain how an Account Developer contributes to sales growth, customer satisfaction, product visibility, promotional execution, and brand development.
2. Prepare Your Sales Experience
Be ready to discuss:
- Products or services you have sold.
- Types of customers you have served.
- Sales targets you have handled.
- How you achieved your targets.
- How you identified new customers or sales opportunities.
- How you handled difficult customers.
3. Prepare for Customer-Service Questions
You may be asked:
- How would you handle an unhappy trader?
- How would you resolve a customer complaint?
- How do you build strong customer relationships?
- What would you do if a store owner refused to display promotional materials?
Use specific examples from your previous work where possible.
4. Understand Promotional Execution
Be prepared to discuss how you would communicate promotions to store owners, ensure promotional materials are correctly displayed, and monitor whether promotional activities are being implemented.
5. Demonstrate Planning Skills
Explain how you would organize your daily customer visits, follow your PJP, manage call cycles, prioritize important customers, and complete all required reports.
6. Prepare for Sales Performance Questions
Sales interviews often focus on results. Prepare examples demonstrating how you have:
- Achieved sales targets.
- Increased customer orders.
- Improved product visibility.
- Increased customer numbers.
- Retained customers.
- Identified new business opportunities.
7. Demonstrate Technology Skills
Because the position involves mobile-based reporting, be prepared to discuss your experience with smartphones, mobile applications, digital reporting systems, or sales applications.
CV Tips for Account Developer Applicants
Highlight Relevant Experience
Your CV should emphasize experience in:
- Telecommunications sales
- Sales and marketing
- Field sales
- Account management
- Customer service
- Retail sales
- Trade marketing
- Merchandising
- Order collection
- Customer relationship management
- Promotional activities
Use Achievement-Based Statements
Avoid simply stating that you "worked in sales." Show what you achieved.
For example:
- Managed relationships with retail customers across an assigned territory.
- Achieved monthly sales targets through direct customer engagement.
- Increased product visibility through merchandising and promotional execution.
- Collected customer orders and maintained accurate sales records.
- Monitored competitor activities and shared market insights with management.
Where possible, include measurable results such as sales growth, number of customers managed, target achievement percentages, or territory coverage.
Keep Your CV Professional
Your CV should generally include:
- Full name and contact details
- Professional summary
- Work experience
- Education
- Relevant skills
- Key achievements
- Relevant certifications or training
- References, where appropriate
Make sure your CV is easy to read and free from spelling and formatting errors.
Cover Letter Tips
A strong cover letter should explain why you are applying for the Account Developer position at True North Uganda and how your experience matches the vacancy.
Your cover letter should:
- Clearly state the position you are applying for.
- Mention your relevant sales or telecommunications experience.
- Highlight your customer relationship skills.
- Demonstrate your ability to achieve sales targets.
- Mention experience with promotions, merchandising, or field sales.
- Highlight your communication and organisational skills.
- Demonstrate your ability to work independently and within a team.
- Show your interest in working in Fort Portal.
- End with a professional call for consideration.
Avoid copying your entire CV into the cover letter. Instead, highlight two or three experiences that demonstrate why you are suitable for the role.
How to Apply
Interested candidates should submit their cover letter and CV by email to:
Use the following email subject:
Account Developer
All application documents must be submitted in either PDF or Microsoft Word format.
Applicants should ensure that their application clearly demonstrates relevant experience in sales, marketing, telecommunications, customer service, account development, field operations, or trade marketing.
Frequently Asked Questions
Where is the Account Developer job located?
The position is based in Fort Portal, Uganda.
What is the employment type?
This is a full-time position.
What education is required?
Applicants should have a minimum of a Diploma in a relevant field.
How much experience is required?
The advertised requirement is 1–2 years of experience in telecommunications sales and marketing.
What skills are important for the position?
Important skills include customer service, communication, time management, planning and organisation, attention to detail, sales orientation, relationship building, and problem-solving.
What smartphone requirement is specified?
The advertised position specifies a smartphone with 128 GB ROM and 4–6 GB RAM for supporting required mobile applications.
How should applications be submitted?
Applicants should send their CV and cover letter to recruitment7@truenorthafrica.com with Account Developer as the email subject.
Related Jobs
Candidates interested in this opportunity may also explore:
- Account Executive Jobs in Uganda
- Sales Representative Jobs in Uganda
- Field Sales Jobs in Uganda
- Telecommunications Jobs in Uganda
- Marketing Jobs in Uganda
- Business Development Jobs in Uganda
- Customer Service Jobs in Uganda
- Trade Marketing Jobs in Uganda
- Retail Sales Jobs in Uganda
- Account Management Jobs in Uganda
About Company
True North Uganda
Apply via Email
Send your application to:
recruitment7@truenorthafrica.com
Include CV and cover letter
Use job title as subject
Job Overview
- Job Type: Full time
- Experience Level: Intermediate
- Education Level: Bachelors
- Vacancies: 1
- Category: Banking & Finance
- Location: Uganda
- Application: via Email