ABSA Bank Uganda

JOB SUMMARY

JOB DESCRIPTION

• Implement business strategic initiatives and create ownership of branch performance targets
• Agree branch execution plans aligned to bank strategy (Growth, Transformation, Returns)
• Achieve annual branch sales and financial targets
• Monitor weekly performance against targets
• Ensure healthy branch balance sheet performance
• Manage asset quality and minimize low-quality assets
• Conduct market intelligence to identify opportunities, customer trends, and regulatory changes
• Manage borrowing and non-borrowing accounts to improve retention
• Build relationships with Top 200 clients and business influencers
• Control branch costs including:
  • Overtime approvals
  • Equipment maintenance
  • Stationery and communication costs
  • Sundry losses
  • Staff costs
• Approve/refund decisions within limits (PLA, sundry losses, customer refunds)
• Send customer welcome packs after account opening

• Resolve customer queries and complaints (accounts, loans, cards)
• Escalate unresolved issues to Prestige Branch Manager
• Work with Operations and KYC Helpdesk for quick resolution
• Direct customers to correct service channels (ATM, cashiers, drop boxes)
• Inform customers when banking items are ready
• Follow up on uncollected items
• Encourage loan drawdowns
• Manage customer queues during busy periods
• Restock branch marketing materials
• Ensure customer onboarding communication is done

• Build and develop high-performing branch teams
• Set performance objectives and measure success
• Provide coaching, mentoring, and leadership
• Manage staffing, resources, and coordination
• Review attendance patterns and leave management
• Ensure completion of e-learning and training
• Conduct Training Needs Analysis and succession planning
• Manage discipline, grievances, and performance issues
• Initiate disciplinary procedures where necessary
• Promote staff motivation and recognition
• Ensure cross-training and job rotation
• Build staff capability and succession pipelines

• Open and close cashier tills with BOM
• Authorize teller-limit transactions
• Act as cash custodian (cash monitoring, balancing, ordering)
• Perform any other assigned duties

• Ensure accuracy of account, loan, and credit documentation
• Maintain KYC compliance and operational audit readiness
• Ensure adherence to AML and banking regulations
• Escalate unresolved compliance issues to Regional Manager
• Conduct branch snap checks
• Ensure full compliance with Absa policies and risk frameworks
• Manage risk events and regulatory compliance

• Participate in community events and networking
• Support financial literacy and community initiatives
• Build branch community presence and engagement
• Link community initiatives to business opportunities
• Promote Absa brand in local communities

• Perform any other duties assigned by the bank

ROLE SPECIFICATION

• Bachelor’s Degree in Business Administration, Commerce, or related field
• Postgraduate education or professional certifications (added advantage)

• 5 years in financial services sector
• 3 years in retail and business banking
• Front-line banking sales/marketing/service experience

KNOWLEDGE & SKILLS

• Retail Banking (70%) and Business Banking (30%)
• Market segmentation and management
• Distribution channels
• Branch transaction processes
• Financial management principles
• Banking operations and risk management

• Leadership and people management
• Communication and interpersonal skills
• Decision-making
• Conflict resolution
• Change management
• Negotiation
• Stakeholder management

• Bachelor’s Degrees / Advanced Diplomas in Accounting (Required)

APPLICATION