STOCK CONTROLLER

• Conduct daily stock counts by scanning all available IMEIs and submit inventory reports for reconciliation.
• Allocate stock to Direct Sales Representatives (DSRs) on a daily basis.
• Follow up and recover devices that remain in the field beyond approved timelines.
• Ensure all inventory is securely stored in designated storage areas and lockers.
• Receive stock deliveries from the main warehouse and verify quantity and accuracy.
• Facilitate timely stock returns to the warehouse when required.
• Maintain compliance with all stock management policies, procedures, and controls.
• Monitor stock movement and maintain accurate inventory records.

• Support customers during the device upgrade process and provide assistance during shop visits.
• Respond to customer inquiries professionally and ensure all issues are properly logged.
• Resolve customer concerns promptly and escalate unresolved issues to relevant teams.
• Follow established customer service standards and communication protocols.
• Ensure availability and punctuality by reporting to the shop or depot before 8:00 AM on working days.

• Maintain a clean, organized, and professional shop environment.
• Ensure all storage areas, shelves, and lockers are properly labeled according to company standards.
• Maintain clear, visible, and clean shop and depot branding and signage.
• Support operational efficiency by ensuring proper stock organization and accessibility.

• Ensure adherence to inventory control procedures and company policies.
• Safeguard company assets and prevent stock losses.
• Participate in stock audits and reconciliation exercises.
• Report inventory discrepancies and operational risks promptly.

• Perform any other duties assigned by the line manager.
• Support business operations and special projects when required.

• Bachelor’s Degree, Diploma, or Certificate from a recognized institution in any field.

• Entry-level position with no prior experience required.
• Experience in retail operations, inventory management, customer service, or warehouse operations is an added advantage.

• Strong inventory management and organizational skills.
• Excellent attention to detail and accuracy.
• Strong multitasking and time management abilities.
• Good teamwork and collaboration skills.
• Basic computer literacy and ability to use inventory systems.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• High integrity and accountability.
• Problem-solving and decision-making skills.
• Ability to follow procedures and maintain compliance standards.

• Inventory accuracy rate.
• Stock reconciliation performance.
• Timely stock allocation and recovery.
• Customer satisfaction levels.
• Compliance with stock management procedures.
• Stock loss and shrinkage rates.
• Shop organization and operational standards.
• Timely resolution of customer issues.
• Audit and inventory control compliance.