DIRECT SALES REPRESENTATIVE (DSR)

Position Summary

Key Duties & Responsibilities

• Actively promote and sell the Bank’s loan products, asset financing solutions, and deposit accounts.
• Identify potential customers and develop strategies to attract new business opportunities.
• Build and maintain strong relationships with prospective and existing clients.
• Drive customer acquisition initiatives to grow the Bank’s market share.
• Conduct sales presentations and product demonstrations to potential customers.
• Support customer onboarding and account opening processes.

• Identify market opportunities and develop customer networks within assigned territories.
• Generate leads and convert prospects into active customers.
• Maintain strong relationships with customers to encourage repeat business and referrals.
• Gather market intelligence and identify emerging customer needs.
• Recommend value-adding solutions that support customer financial goals.

• Achieve and exceed individual sales targets assigned by the Bank.
• Develop and implement effective sales strategies to maximize performance.
• Monitor sales activities and track progress against established targets.
• Ensure consistent delivery of quality business that aligns with Bank objectives.
• Contribute to overall team sales performance and business growth.

• Deliver excellent customer service throughout the sales process.
• Provide accurate information regarding the Bank’s products and services.
• Respond promptly to customer inquiries and requests.
• Maintain high levels of professionalism when interacting with customers.
• Ensure a positive customer experience at all touchpoints.

• Strictly comply with all dfcu Bank policies, procedures, operational guidelines, and instructions.
• Ensure all customer documentation is completed accurately and submitted within required timelines.
• Adhere to regulatory requirements and internal control standards.
• Maintain confidentiality and integrity when handling customer information.
• Support risk management and compliance initiatives within the Bank.

• Maintain accurate records of customer interactions, leads, and sales conversions.
• Prepare and submit timely activity reports to the Team Leader and designated authorities.
• Provide updates, explanations, and performance reports as required.
• Cooperate fully in responding to information requests from internal stakeholders.
• Ensure proper documentation of sales activities and customer engagements.

• Work collaboratively with fellow Direct Sales Representatives and sales teams.
• Participate in joint sales assignments and business development activities.
• Support team initiatives aimed at improving sales performance.
• Share market intelligence and best practices with colleagues.
• Contribute positively to a high-performance sales culture.

• Undertake any additional duties, projects, or assignments assigned by the Bank.
• Be flexible and open to redeployment within roles that match your competencies and experience.
• Support special projects and business initiatives as required.

Qualifications & Experience

• Bachelor’s Degree from a recognized institution.
• Minimum of one (1) year professional work experience.
• At least six (6) months of experience within the banking industry.
• Previous experience in direct sales, financial services sales, or customer-facing roles is preferred.
• Knowledge of banking products, services, and operational procedures.
• Understanding of sales processes and customer relationship management principles.

Core Competencies

• Direct Sales
• Business Development
• Customer Acquisition
• Lead Generation
• Sales Strategy
• Prospecting
• Relationship Management
• Market Development

• Retail Banking
• Loan Sales
• Asset Financing
• Deposit Mobilization
• Financial Products Marketing
• Customer Onboarding
• Banking Operations

• Customer Relationship Management
• Customer Service Excellence
• Communication Skills
• Presentation Skills
• Negotiation Skills
• Stakeholder Engagement

• Business Acumen
• Networking
• Problem Solving
• Teamwork
• Time Management
• Analytical Thinking
• Results Orientation
• Self-Motivation

Application Process

PROJECT MANAGER

Position Summary

Key Duties & Responsibilities

• Coordinate all aspects of project planning, implementation, monitoring, and reporting.
• Ensure project activities are delivered on time, within budget, and according to approved work plans.
• Manage project resources effectively to achieve intended outcomes and impact.
• Ensure compliance with donor requirements, organizational policies, and contractual obligations.
• Represent Save the Children in project-related meetings, workshops, and stakeholder engagements.

• Lead gender analysis processes to identify gender-specific needs, barriers, and opportunities.
• Support the development and implementation of gender-responsive action plans and strategies.
• Promote equitable participation of women, men, boys, girls, youth, and marginalized groups across all project interventions.
• Ensure gender considerations are integrated throughout project implementation.
• Support initiatives aimed at reducing gender inequalities and promoting inclusive development.

• Provide technical guidance to project teams, partners, and stakeholders.
• Collaborate with the Gender Specialist to strengthen staff and partner capacity on gender equality and gender-based violence (GBV).
• Facilitate training sessions, workshops, mentorship, and coaching programs.
• Support continuous learning and professional development among project teams.
• Promote adoption of best practices and innovative approaches.

• Build and maintain strong working relationships with government authorities, local leaders, consortium partners, civil society organizations, and development partners.
• Participate in coordination platforms, technical working groups, and regional stakeholder forums.
• Support advocacy initiatives that promote gender equality, child protection, and community empowerment.
• Facilitate collaboration among project stakeholders to enhance project effectiveness and sustainability.

• Collaborate with MEAL teams to integrate gender-sensitive indicators and monitoring frameworks.
• Monitor project implementation and ensure adherence to quality standards.
• Collect, analyze, and utilize project data to inform decision-making and program improvements.
• Conduct regular reviews and assessments to measure project performance.
• Document lessons learned, best practices, and innovations for organizational learning.

• Prepare high-quality technical and narrative reports for donors, management, and stakeholders.
• Maintain accurate project records and documentation.
• Ensure timely submission of progress reports, activity reports, and performance updates.
• Support knowledge management and information-sharing initiatives.

• Advocate for gender equality, child rights, and social inclusion at district and regional levels.
• Support communication and advocacy campaigns targeting policy and behavioral change.
• Represent project interests in meetings with government institutions, development partners, and community stakeholders.
• Promote evidence-based advocacy using project findings and lessons learned.

• Ensure compliance with Save the Children policies, procedures, and code of conduct.
• Promote child safeguarding, safety, security, and ethical programming practices.
• Support risk management and implementation of mitigation measures.
• Ensure accountability mechanisms are functional and responsive.

Minimum Qualifications

• Bachelor’s Degree in Development Studies, Gender Studies, Social Work and Social Administration, Community Development, Social Sciences, or a related field.
• Additional specialized training or certification in Gender, Project Management, Monitoring & Evaluation, or Development Programming is an added advantage.
• Minimum of five (5) years of project coordination experience within an international NGO environment.
• Demonstrated experience in gender integration, project implementation, and stakeholder engagement.
• Experience working within consortium arrangements and donor-funded projects.
• Strong understanding of government systems and development programming.
• Fluency in written and spoken English.

Core Competencies

• Project Coordination
• Program Implementation
• Budget Management
• Donor Compliance
• Risk Management
• Strategic Planning

• Gender Mainstreaming
• Gender Equality Programming
• Social Inclusion
• Community Engagement
• Gender-Based Violence Prevention
• Women's Empowerment

• MEAL Systems
• Data Collection & Analysis
• Performance Monitoring
• Reporting
• Learning & Adaptation
• Results-Based Management

• Team Leadership
• Staff Supervision
• Mentorship & Coaching
• Stakeholder Management
• Training Facilitation
• Partnership Development

• Report Writing
• Technical Writing
• Public Speaking
• Advocacy
• Negotiation
• Relationship Management

Application Process

• Cover Letter
• Updated CV

Important Notice

DFCU Bank  

Manager- Information Risk