SALES OFFICER / TERRITORY SALES REPRESENTATIVE

Position Summary

Key Duties & Responsibilities

• Drive sales of Cash and PAYGO d.light products within the assigned territory.
• Achieve monthly, quarterly, and annual sales targets.
• Generate new business opportunities and expand market reach.
• Support direct selling activities through retail outlets and distribution channels.
• Create awareness and promote d.light products within designated geographies.

• Identify, recruit, and onboard new customers.
• Continuously expand the customer base within assigned territories.
• Develop strategies to increase product adoption and market penetration.
• Build and maintain strong customer relationships.
• Ensure customer satisfaction and long-term engagement.

• Recruit and manage quality Sales & Engagement Partners (SEPs).
• Monitor and support sales agents to achieve assigned sales targets.
• Ensure effective stock distribution across retail outlets.
• Strengthen relationships with distributors, retailers, and channel partners.
• Support activation of new sales channels including:
  • Experience Centers
  • Phone Shops
  • Retail Distributors

• Ensure quality customer onboarding and portfolio growth.
• Maintain delinquency levels below the prescribed threshold.
• Monitor customer repayment performance and payment trends.
• Review newly onboarded customers to assess payment behavior.
• Follow up on outstanding payments and overdue accounts.
• Implement corrective actions to improve repayment performance.
• Support portfolio quality and risk management initiatives.

• Monitor market trends, competitor activities, and customer preferences.
• Gather customer feedback and address complaints promptly.
• Identify emerging opportunities and market challenges.
• Provide regular market intelligence reports and recommendations.
• Ensure customer concerns are resolved effectively.

• Ensure adequate stock availability across all assigned outlets.
• Monitor inventory levels and stock movement.
• Supervise stock management processes within assigned locations.
• Ensure compliance with inventory management procedures.
• Support stock safety and accountability measures.

• Implement d.light’s Route-to-Market strategy effectively.
• Expand product availability across new and existing channels.
• Strengthen retail and distributor network performance.
• Ensure visibility and prioritization of d.light products within all partner outlets.

• Build and maintain strong relationships between d.light and clients.
• Foster partnerships with distributors, retailers, agents, and customers.
• Support long-term customer retention and loyalty initiatives.
• Promote positive brand representation within the territory.

• Ensure proper use and maintenance of assigned company tools and assets.
• Maintain motorcycles, vehicles, and equipment according to company policies.
• Comply with fleet management guidelines where applicable.
• Safeguard company property and resources.

Key Result Areas (KRAs)

• Sales Growth
• Revenue Generation
• Market Expansion
• Business Development

• Customer Quality Management
• Loan Repayment Monitoring
• Delinquency Management
• Collections Performance

• Route-to-Market (RTM) Implementation
• Experience Centers Management
• Sales & Engagement Partners (SEPs) Development
• Channel Expansion

Minimum Requirements

• Diploma in a Business-related field.
• 1–2 years of proven sales experience with a successful sales track record.
• Experience working in a fast-paced sales environment.
• Relevant industry experience is an added advantage.
• Valid Ugandan Riding License.
• Strong communication and interpersonal skills.
• Ability to build relationships at all levels.
• Good customer service and negotiation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to maintain confidentiality and professionalism.
• Passion for social enterprise, environmental sustainability, and community development.

Core Competencies

• Territory Sales Management
• Direct Sales
• Business Development
• Revenue Growth
• Customer Acquisition
• Lead Generation
• Channel Sales

• Loan Collections
• Portfolio Monitoring
• Delinquency Management
• Credit Risk Assessment
• Customer Follow-Up
• Payment Recovery

• Customer Service
• Client Relationship Management
• Stakeholder Engagement
• Customer Retention
• Complaint Resolution

• Inventory Management
• Stock Control
• Route-to-Market Execution
• Market Intelligence
• Performance Monitoring