MULTIPLE POSITIONS – VISA APPLICATION CENTRE OPERATIONS

About Simba Group

Available Positions

• Accountant
• Biometric Officer
• IT Specialist
• Receptionist
• Security Manager
• Submission Officer (2 Positions)

Position Summary

Key Duties & Responsibilities

• Manage financial transactions, reconciliations, and accounting records.
• Prepare financial reports and support budgeting processes.
• Monitor revenue collection and financial compliance.
• Ensure accurate financial documentation and reporting.
• Support audits and financial controls.

• Capture biometric data including fingerprints, photographs, and supporting applicant information.
• Verify applicant identity and documentation.
• Ensure accuracy and confidentiality of applicant records.
• Operate biometric equipment and systems.
• Support compliance with visa processing procedures.

• Provide technical support for computer systems, networks, and operational platforms.
• Install, configure, and maintain IT infrastructure.
• Troubleshoot hardware, software, and connectivity issues.
• Ensure data security and system reliability.
• Support business continuity and technology operations.

• Serve as the first point of contact for applicants and visitors.
• Manage inquiries, appointments, and customer support requests.
• Provide information regarding visa application procedures.
• Maintain professional front office operations.
• Support administrative and communication activities.

• Oversee physical security operations within the Visa Application Centre.
• Develop and implement security procedures and protocols.
• Monitor access control and incident management processes.
• Ensure compliance with organizational security standards.
• Manage safety and risk mitigation activities.

• Receive and process visa application submissions.
• Verify completeness and accuracy of application documents.
• Guide applicants through submission procedures.
• Maintain application records and workflow tracking.
• Ensure compliance with operational standards and service requirements.

Minimum Qualifications & Skills

• Relevant Bachelor's Degree or professional qualification depending on the position applied for.

• Customer Service Excellence
• Communication Skills
• Computer Literacy
• Administrative Skills
• Attention to Detail
• Problem Solving
• Teamwork and Collaboration
• Time Management
• Professional Integrity
• Confidentiality and Data Protection

Core Competencies

• Client Service Management
• Front Office Operations
• Customer Relationship Management
• Administrative Support
• Records Management

• Process Management
• Documentation Verification
• Compliance Monitoring
• Data Accuracy
• Operational Excellence

• IT Support
• Systems Administration
• Network Support
• Data Security
• Technical Troubleshooting

• Financial Reporting
• Account Reconciliation
• Budget Monitoring
• Financial Compliance
• Bookkeeping

• Risk Management
• Security Operations
• Incident Management
• Access Control
• Safety Compliance

Application Process

Application Deadline