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UNIFI

Loan Consultant

UNIFI

Uganda Full time Banking & Finance
Posted: Jun 09, 2026 1 week ago 5 views

Job Description

 

UNIFI
POSITION
Loan Consultant
Reports To: Branch Manager
ABOUT UNIFI
Unifi is redefining credit in Africa by providing simple, fast, and accessible personal loans through online, mobile, and branch channels. Operating across Uganda, Kenya, Tanzania, Zambia, and South Africa, Unifi combines exceptional customer service with advanced technology and data analytics to help clients achieve their financial goals.
As one of Africa’s fastest-growing lenders, Unifi is committed to making life easier for its clients while creating opportunities for growth and development.
JOB PURPOSE
The Loan Consultant serves as the face of Unifi and is often the first point of contact for clients. The role focuses on delivering exceptional customer service, guiding clients through the loan application process, building long-term relationships, and contributing to branch performance through sales, collections, and operational excellence.
This role goes beyond processing loans—it is about creating positive client experiences, building trust, and ensuring every customer is treated with dignity and professionalism.
KEY RESPONSIBILITIES
Customer Service & Client Engagement
• Welcome clients warmly and guide them through the loan application process.
• Explain loan products clearly and ensure clients understand all terms and conditions.
• Deliver excellent customer service and maintain positive client relationships.
• Handle customer inquiries professionally and efficiently.
• Promote Unifi products and services to potential and existing clients.
Loan Processing & Administration
• Capture client information accurately and maintain complete documentation.
• Verify and process loan applications in accordance with company procedures.
• Ensure client records are updated, accurate, and securely maintained.
• Follow established operational procedures and compliance requirements.
Cash Handling & Record Management
• Handle cash transactions responsibly and accurately.
• Maintain proper accountability for cash, receipts, and client records.
• Ensure compliance with financial controls and branch procedures.
Sales & Business Growth
• Achieve individual and branch performance targets.
• Drive sales through customer engagement and relationship building.
• Identify opportunities to grow the client portfolio and increase branch performance.
• Contribute actively to business development initiatives.
Collections & Account Management
• Follow up on outstanding client accounts.
• Support collections activities and assist clients in identifying suitable repayment solutions.
• Maintain professional relationships while managing overdue accounts.
Branch Operations
• Support daily branch operations and maintain branch standards.
• Contribute to a clean, organized, and professional working environment.
• Work collaboratively with colleagues to achieve branch objectives.
• Provide constructive feedback to improve operational processes.
Company Culture & Values
• Demonstrate Unifi values in all customer and colleague interactions.
• Treat clients with dignity, respect, and professionalism.
• Communicate clearly and uphold commitments.
• Contribute to a positive, high-performance team culture.
MINIMUM REQUIREMENTS
• Certificate, Diploma, or Degree in:
  • Banking and Finance
  • Business Administration
  • Marketing
  • Commerce
  • Related Commercial Field
• Minimum of 1 year experience in:
  • Customer Service
  • Retail Sales
  • Financial Services
  • Customer-Facing Roles
• Basic understanding of financial and credit concepts.
• Strong written and verbal communication skills in English.
KEY COMPETENCIES
• Customer Service Excellence
• Sales and Business Development
• Communication Skills
• Relationship Management
• Cash Handling
• Loan Processing
• Collections Management
• Attention to Detail
• Problem Solving
• Time Management
• Teamwork and Collaboration
• Target Achievement
• Professional Integrity
• Organizational Skills
PERSONAL ATTRIBUTES
• Client-focused and service-oriented.
• Calm and professional under pressure.
• Self-motivated and target-driven.
• Reliable and highly organized.
• Positive attitude with a proactive approach to work.
• Ability to work independently and as part of a team.
REMUNERATION
• Competitive Basic Salary.
• Attractive Monthly Performance Incentives.
APPLICATION PROCESS
CLICK HERE TO APPLY


About Company

UNIFI

UNIFI

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Banking & Finance
  • Location: Uganda
  • Application: External Website

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