ACCOUNTS RELATIONSHIP OFFICER

Position Summary

Key Duties & Responsibilities

• Proactively follow up with clients on installment balances due under signed purchase agreements.
• Monitor client accounts and payment schedules to ensure timely settlement of outstanding balances.
• Maintain strong professional relationships with clients while promoting positive customer experiences.
• Provide clients with accurate account information and payment status updates.

• Contact clients through phone calls, emails, and meetings to ensure timely payments and prevent arrears.
• Monitor client payment behavior and identify potential defaults at an early stage.
• Initiate recovery actions and collection activities in line with company policies and procedures.
• Support implementation of effective debt recovery strategies to minimize financial risk.

• Track payment schedules and identify overdue accounts.
• Assess collection risks and recommend appropriate intervention measures.
• Initiate early engagement with clients to reduce the likelihood of defaults.
• Support proactive management of high-risk accounts.

• Negotiate structured repayment plans for overdue accounts.
• Document all repayment arrangements and client commitments.
• Ensure repayment agreements comply with company policies and approved procedures.
• Monitor adherence to agreed repayment schedules.

• Provide clients with up-to-date account statements and payment schedules.
• Clearly explain outstanding balances, payment obligations, and settlement requirements.
• Handle client concerns professionally and maintain high service standards.
• Promote trust, transparency, and positive client engagement.

• Maintain accurate records of client interactions, payment commitments, collection activities, follow-up actions, and recovery outcomes.
• Ensure all account records are complete, accurate, and properly documented.
• Maintain confidentiality of client financial information.

• Collaborate with the Credit Control Officer to ensure alignment between collection efforts and reconciled financial records.
• Coordinate with the Sales Department regarding client contractual obligations and payment commitments.
• Work closely with the Legal Department on delinquent accounts requiring legal intervention.
• Support cross-functional efforts to improve collection performance and customer account management.

• Escalate unresolved arrears cases to management for further action.
• Support legal recovery processes by providing complete account histories and supporting documentation.
• Monitor escalated accounts and provide regular status updates.
• Assist in implementing corrective actions to improve debt recovery outcomes.

• Prepare and submit regular reports to the Head of Finance on arrears status, collection performance, recovery actions, outstanding balances, and client payment trends.
• Provide insights and recommendations for improving collection effectiveness.
• Support performance monitoring and financial risk reporting.

• Safeguard VAAL Real Estate's premium reputation by handling all collection activities with professionalism, integrity, and client sensitivity.
• Ensure all client engagements reflect the company's values and customer service standards.
• Balance effective collections with long-term relationship management objectives.

Core Competencies

• Debt Collection
• Credit Control
• Accounts Receivable Management
• Payment Follow-Up
• Debt Recovery
• Collection Management
• Cash Collection

• Client Relationship Management
• Customer Service
• Stakeholder Engagement
• Client Retention
• Account Management
• Communication Skills

• Account Reconciliation
• Financial Reporting
• Payment Monitoring
• Financial Records Management
• Risk Assessment
• Financial Documentation

• Negotiation Skills
• Conflict Resolution
• Problem Solving
• Decision Making
• Relationship Building
• Time Management

Application Process