Tax & Accounts Payable Accountant – d.light Uganda

• Prepare, review, and submit statutory tax filings including VAT, PAYE, corporate income tax, and withholding tax.
• Ensure timely reconciliation of tax accounts in line with financial reporting standards.
• Maintain compliance with Ugandan tax laws and proactively manage tax risks.
• Prepare tax schedules for audits and financial reporting purposes.
• Collaborate with the Finance Controller to ensure accurate tax provisions.

• Provide guidance on tax implications for contracts, transactions, and capital expenditures.
• Advise on VAT and withholding tax compliance for suppliers and service providers.
• Assess tax risks for new business initiatives and expansion plans.
• Support structuring of tax-efficient transactions in compliance with local and international laws.

• Support tax audits and coordinate with tax authorities.
• Respond to tax queries and ensure timely resolution of issues.
• Maintain complete documentation for audits and compliance reviews.

• Monitor changes in Ugandan and international tax regulations.
• Provide recommendations on compliance adjustments.
• Ensure timely implementation of new tax requirements.

• Support development and improvement of tax-related controls.
• Enhance efficiency and accuracy in tax reporting processes.
• Identify opportunities for continuous improvement in compliance systems.

• Process vendor invoices in compliance with withholding tax rules.
• Reconcile vendor accounts and resolve discrepancies.
• Review staff expense reports and retirements.
• Ensure tax deductibility of expenses.
• Support month-end and year-end tax reconciliations.

• Work with Group Tax Manager on global tax strategies, including transfer pricing.
• Collaborate with finance, legal, and operations teams.
• Ensure seamless integration of tax compliance into business processes.

• Bachelor’s degree in Accounting, Finance, or Taxation.
• CPA, ACCA, or equivalent professional certification is preferred.

• Minimum 3 years of experience in tax compliance, audit, or regulatory reporting.
• Strong knowledge of Ugandan tax laws (VAT, PAYE, corporate tax).
• Experience handling tax audits and resolving disputes.
• Experience in multinational or fast-paced environments is an advantage.

• Strong knowledge of tax accounting and reconciliation.
• Proficiency in ERP systems.
• Advanced Excel skills for financial analysis and reporting.

• Strong regulatory and compliance knowledge.
• High attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to manage tax risks proactively.
• Strong collaboration and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Adaptability in a dynamic work environment.

Retention & Collections Team Lead – d.light Uganda

• Ensure recruitment and productivity of collection officers.
• Monitor, communicate, and enforce performance standards.
• Conduct real-time monitoring and coaching of collection officers.
• Provide hands-on guidance to improve service delivery and retention outcomes.
• Continuously assess team performance and identify improvement areas.

• Drive collections and repossessions in line with company guidelines.
• Optimize resources to meet service standards and retention targets.
• Support execution of customer retention campaigns with retention teams.
• Contribute to improving customer experience and reducing churn.

• Ensure timely resolution of escalated customer complaints.
• Follow defined escalation protocols for customer issues.
• Identify opportunities to improve products and service offerings based on customer feedback (Voice of Customer).

• Collect, analyze, and interpret performance statistics.
• Provide regular performance reports and actionable insights.
• Track KPIs including collections, infrastructure performance, and team productivity.

• Identify gaps in processes and recommend improvements.
• Ensure adherence to company procedures and operational guidelines.
• Strengthen enforcement of collection and retention policies.

• Assess technical competence of team members and support skill development.
• Develop motivation and performance improvement plans.
• Mentor and coach staff to improve productivity and morale.

• Attend regular performance review and strategy meetings.
• Collaborate with retention teams on campaign planning and execution.
• Support communication between management and field teams.

• Collection performance rates.
• Customer retention and churn reduction.
• Team productivity and efficiency.
• Customer satisfaction and complaint resolution time.
• Operational compliance and process adherence.

• Bachelor’s degree in Social Sciences, Business Administration, or related field.

• Qualification in Credit Risk Management or Customer Service Management.

• 3+ years of experience in:
  • Credit Risk Management
  • Credit Control
  • Customer Service Industry
• Supervisory or team leadership experience is required.

• Strong leadership and coaching abilities.
• Excellent interpersonal and communication skills.
• Strong problem-solving and decision-making skills.
• Ability to multitask and manage priorities.
• Analytical and reporting skills.
• Strong planning and organizational ability.
• High attention to detail.
• Computer proficiency (MS Word, Excel, PowerPoint).
• Adaptability and openness to change.
• Strong motivation and results orientation.
• Dependability and accountability.

Collections Data Analyst – d.light Uganda

• Analyze customer data to identify trends, behaviors, and opportunities to improve collections performance.
• Collect and consolidate data from multiple internal and external sources.
• Transform data into actionable insights to support decision-making.
• Ensure accuracy, consistency, and integrity of all datasets.

• Develop and maintain dashboards, reports, and analytical tools.
• Track key performance indicators (KPIs) for the Field Collections team.
• Provide hourly, daily, monthly, and quarterly performance reports.
• Support ongoing initiatives using data-driven insights aligned with OKRs.

• Communicate insights and recommendations to stakeholders.
• Support collections strategy through data analysis and reporting.
• Share customer segmentation data with sales teams to improve early-stage follow-ups.
• Contribute to business process improvement initiatives.

• Verify that customer refunds comply with company policies.
• Ensure refunds are processed to the correct customers.
• Support compliance checks for both existing and non-existing customers.

• Compile and validate collections officer commission reports.
• Ensure accuracy in incentive and performance calculations.
• Support timely payment and reporting of commissions.

• Quality and accuracy of business analysis and reporting.
• Timeliness of dashboards and performance reports.
• Accuracy of commission calculations and reporting.
• Contribution to business process improvement initiatives.
• Data-driven decision-making impact on collections performance.

• Bachelor’s degree in Business, Finance, Statistics, Economics, or related field.

• Minimum 2 years of experience in:
  • Collections analysis
  • Business analysis
  • Data analytics or similar role
• Experience in data-driven operational environments is required.

• Strong proficiency in:
  • Microsoft Excel (advanced level)
  • SQL (preferred)
  • CRM systems
  • Data visualization/reporting tools
• Ability to build dashboards and analytical models.

• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Ability to interpret and present complex data clearly.
• Strong communication and stakeholder engagement skills.
• High level of organization and time management.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work independently and collaboratively.
• Strong initiative and work ethic.
• Flexibility and adaptability.

Security & Compliance Officer – d.light Uganda

• Implement and maintain security policies, procedures, and controls.
• Identify and mitigate operational security risks.
• Ensure alignment of security practices with business operations.

• Monitor compliance with applicable laws, regulations, and industry standards.
• Conduct regular security assessments and audits.
• Identify gaps and develop remediation plans.

• Manage security incidents and breaches.
• Support incident response and reporting processes.
• Investigate security issues and recommend corrective actions.

• Assist in managing third-party security relationships.
• Ensure vendors comply with contractual security requirements.
• Monitor external partner compliance and performance.

• Develop and deliver security and compliance training.
• Promote awareness of security policies across teams.
• Support a strong compliance culture within the organization.

• Work with internal teams to implement security requirements.
• Provide guidance on compliance and risk management matters.
• Stay updated on emerging security threats and trends.

• Support achievement of collections targets for escalated accounts.
• Assist with judiciary and enforcement coordination where required.
• Perform additional duties as assigned.

• Customer experience (CX) escalations handled.
• Judiciary coordination effectiveness.
• Compliance adherence rate.
• Security protocol enforcement and effectiveness.
• Incident response time and resolution quality.

• Bachelor’s degree in:
  • Social Work
  • Information Technology
  • Related field

• Minimum 3 years of experience in security and compliance.
• Experience in PAYGO or solar financing business is an advantage.
• Familiarity with security frameworks and regulatory standards.

• Strong understanding of security frameworks and compliance systems.
• Analytical ability to assess technical and business risks.
• Strong communication and interpersonal skills.
• Leadership and stakeholder engagement abilities.
• Ability to work independently and in teams.
• Problem-solving and incident management skills.
• Strong attention to detail and integrity.