Trade Development Representative Jobs in Uganda 2026 – SpeedCom Africa (MTN Mobile Money Merchant Quality & Retention Project)

About SpeedCom Africa

About the MTN MoMo Merchant Quality & Retention Project

• Reactivating inactive merchants.
• Improving merchant retention.
• Driving digital payment transactions.
• Enhancing merchant service quality.
• Promoting cashless payment solutions across Uganda.

Job Purpose

Key Responsibilities

• Visit assigned merchants according to the approved call cycle.
• Maintain regular engagement with merchants.
• Build strong business relationships.
• Support merchants in using MTN MoMoPay effectively.
• Encourage long-term merchant participation.

Merchant Reactivation and Retention

• Identify inactive or dormant merchants.
• Investigate reasons for low activity.
• Resolve merchant challenges where possible.
• Escalate unresolved issues within 72 hours.
• Reactivate merchants to achieve at least ten transactions within the first month.
• Maintain active merchant transaction levels.

Merchant Training and Customer Education

• Train merchants on MTN MoMoPay services.
• Demonstrate the benefits of digital payments.
• Coach merchants to encourage customers to pay using mobile money instead of cash.
• Support merchants in increasing transaction volumes.

Brand Visibility and Merchandising

• Ensure MTN branding is correctly displayed.
• Maintain clean and visible promotional materials.
• Support branding standards at merchant locations.
• Improve customer awareness of MTN MoMoPay.

Customer Activations

• Organize field activations.
• Conduct promotional activities in:
  • Markets.
  • Taxi parks.
  • Trading centres.
• Schedule activations during market days and peak business periods.
• Promote customer adoption of mobile payments.

Market Intelligence

• Monitor competitor activities.
• Collect merchant feedback.
• Identify customer challenges.
• Report market opportunities.
• Share field insights with management.

Performance Reporting

• Check in and out using the digital field reporting platform.
• Submit daily activity reports.
• Track merchant performance.
• Meet weekly and monthly KPIs.
• Maintain accurate field records.

Required Qualifications

• Certificate or Diploma in:
  • Business Administration.
  • Marketing.
  • Sales.
  • Commerce.
  • Entrepreneurship.
  • Related fields.

Professional Experience

• Minimum 2 years of experience in field sales.
• Experience in:
  • Mobile money.
  • Telecommunications.
  • FMCG sales.
  • Business development.
  • Customer service.
  • Trade marketing.

Language Requirements

• English.

• Luganda.
• Runyankole.
• Luo.
• Ateso.
• Lusoga.

Additional Requirements

• Be comfortable using smartphones for daily reporting.
• Have a valid riding permit (an added advantage for rural assignments).
• Be willing to live in or relocate to the assigned region.
• Be prepared for extensive field work.

Duty Stations

• Jinja Road – Nkrumah Roadside.
• Makindye Division.
• Nakawa – Ntinda.
• Kireka.
• Bweyogerere.
• Eastern Uganda.
• Northern Uganda.
• West Nile (up to Karuma Bridge).

Required Skills and Competencies

• Field sales.
• Merchant acquisition.
• Customer engagement.
• Business development.
• Negotiation skills.

• Relationship management.
• Customer education.
• Problem-solving.
• Complaint handling.
• Active listening.

• Smartphone usage.
• Digital reporting.
• Mobile money systems.
• Microsoft Office (basic).
• Sales reporting.

• Self-motivated.
• Energetic.
• Honest and trustworthy.
• Results-oriented.
• Customer-focused.
• Team player.
• Adaptable.
• Excellent communicator.

Why Join SpeedCom Africa?

• Opportunity to work on the MTN Mobile Money project.
• Practical experience in digital financial services.
• Career development in sales and field operations.
• Exposure to merchant development and financial inclusion initiatives.
• Renewable employment contract based on performance.

What Your CV Should Include

• Field sales experience.
• Mobile money or telecom experience.
• Customer relationship management.
• Merchant support experience.
• Territory management skills.

• Field sales positions.
• Merchant support roles.
• Customer service experience.
• Mobile money experience.
• Sales targets achieved.
• Territory coverage.

• Field sales.
• Merchant management.
• Mobile money.
• Customer service.
• Digital payments.
• Territory management.
• Business development.
• Sales reporting.
• Communication skills.

• Increased merchant activity.
• Exceeded sales targets.
• Reactivated inactive customers.
• Expanded customer base.
• Improved transaction volumes.

Cover Letter Tips

• Sales experience.
• Mobile money or telecom background.
• Merchant engagement.
• Customer relationship management.

• Increase merchant transactions.
• Improve merchant retention.
• Promote digital payments.
• Strengthen MTN MoMoPay adoption.

Interview Tips

• How do you convince merchants to adopt digital payments?
• Describe your field sales experience.
• How do you handle sales targets?
• Tell us about a successful customer relationship you built.

• How would you handle an unhappy merchant?
• What would you do if a merchant stopped using MoMoPay?
• How do you build trust with customers?

• Working independently in the field.
• Meeting challenging targets.
• Solving customer problems.
• Managing large sales territories.

Interview Preparation Tips

• Learn about MTN MoMoPay products and services.
• Understand the benefits of mobile money for merchants.
• Practice explaining how you would increase merchant transactions.
• Prepare examples of your sales achievements.
• Dress professionally and arrive on time.
• Bring copies of your CV and academic documents.

How to Apply

• Updated CV.
• Short cover letter.

Career Growth Opportunities

• Senior Trade Development Representative
• Regional Team Leader
• Field Operations Manager
• Territory Sales Manager
• Merchant Development Manager
• Business Development Executive
• Sales Supervisor
• Regional Operations Manager