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Finance Trust Bank

Relationship Manager – Employee Banking

Finance Trust Bank

Uganda Full time Administration
Posted: Jul 30, 2026 4 days ago Deadline: Aug 30, 2026 36 views

Job Description

 

Relationship Manager – Employee Banking Job Vacancy | Finance Trust Bank Uganda

Vacancy Title: Relationship Manager – Employee Banking
Job Type: Full-Time
Industry: Banking / Financial Services
Category: Management | Sales & Retail | Business Operations | Customer Service | Banking
Organisation: Finance Trust Bank (FTB)
Duty Station: TWED PLAZA, Plot 22B Lumumba Avenue, Head Office, Kampala, Uganda
Reports To: Manager – Employee Banking
Application Deadline: Monday, 3rd August 2026
Date Posted: Thursday, 30th July 2026
Education Level: Bachelor's Degree
Experience Required: Minimum 3 Years
Salary: Not Disclosed

About Finance Trust Bank Uganda

Finance Trust Bank (FTB) is a Tier 2 Financial Institution regulated by the Central Bank of Uganda. The bank provides financial services to individuals, entrepreneurs, businesses, and institutions through a growing network of branches across Uganda.
With a strong focus on financial inclusion, customer service excellence, and innovative banking solutions, Finance Trust Bank offers products including savings accounts, current accounts, loans, money transfer services, and bill payment solutions.
The bank serves micro, small, and medium enterprises, salary earners, youth, and corporate clients while supporting economic growth through accessible and reliable financial services.
Finance Trust Bank is seeking a dynamic, customer-focused, and results-oriented professional for the position of Relationship Manager – Employee Banking to support growth within its Employee Banking portfolio.

Job Summary

The Relationship Manager – Employee Banking will be responsible for managing and growing relationships with corporate organisations, institutions, and employee banking schemes.
The successful candidate will oversee assigned employer schemes, strengthen partnerships, drive employee banking product uptake, support loan and portfolio growth, ensure excellent customer service, and maintain strong risk management practices.
The role requires a highly motivated banking professional with strong relationship management, sales, credit analysis, and business development skills.

Key Responsibilities

1. Employee Banking Scheme Relationship Management
The Relationship Manager will:
  • Serve as the main contact person for assigned employee banking schemes.
  • Develop and maintain strong relationships with employer institutions.
  • Conduct promotional and loyalty activities within partner organisations.
  • Communicate product updates, pricing changes, and service improvements.
  • Ensure excellent relationship management across assigned schemes.
  • Strengthen customer engagement and retention.
2. Business Growth and Portfolio Management
Responsibilities include:
  • Drive growth of employee banking portfolios.
  • Identify opportunities for acquiring new corporate schemes.
  • Support customer retention strategies.
  • Promote banking products to employees within partner organisations.
  • Cross-sell loans, savings products, and other financial solutions.
  • Work closely with branch teams to achieve portfolio targets.
  • Monitor performance against business objectives.
3. Loan Portfolio Management and Credit Quality
The successful candidate will:
  • Support quality loan portfolio growth.
  • Monitor employee loan performance.
  • Work with scheme administrators to ensure timely repayments.
  • Follow up on delayed repayments.
  • Coordinate with branches on repayment challenges.
  • Maintain compliance with credit risk requirements.
  • Ensure adherence to lending policies and procedures.
4. Training and Team Support
Responsibilities include:
  • Train Employee Banking teams on product offerings.
  • Support teams with scheme requirements and processes.
  • Guide staff on customer engagement strategies.
  • Ensure preparation of high-quality credit documentation.
  • Promote knowledge sharing and continuous improvement.
5. Customer Service and Complaints Management
The role involves:
  • Manage customer concerns and complaints.
  • Ensure timely resolution of service issues.
  • Coordinate with branches to address customer challenges.
  • Maintain high customer satisfaction levels.
  • Monitor service delivery standards.
  • Improve customer experience within employee banking schemes.
6. Stakeholder Engagement and Partnership Development
The Relationship Manager will:
  • Build strong relationships with internal and external stakeholders.
  • Engage HR departments and decision-makers within organisations.
  • Maintain partnerships with employer institutions.
  • Identify opportunities to create additional value for scheme members.
  • Strengthen Finance Trust Bank's corporate relationships.
7. Product Development and Market Intelligence
Responsibilities include:
  • Research customer needs and market trends.
  • Recommend improvements to employee banking products.
  • Provide feedback on customer preferences.
  • Support development of competitive banking solutions.
  • Analyse market opportunities.
8. Compliance and Risk Management
The successful candidate will:
  • Ensure compliance with banking policies and procedures.
  • Support implementation of risk controls.
  • Maintain proper documentation standards.
  • Ensure adherence to credit requirements.
  • Promote responsible banking practices.
  • Manage operational risks within assigned portfolios.

Required Qualifications

Applicants should possess:
  • Bachelor's Degree in:
    • Finance.
    • Commerce.
    • Business Administration.
    • Economics.
    • Statistics.
    • Management.
    • Related field.
Additional qualifications such as:
  • Professional banking qualifications.
  • Master's Degree.
will be an added advantage.

Required Experience

The ideal candidate should have:
  • Minimum 3 years of experience in:
    • Banking.
    • Relationship management.
    • Sales.
    • Employee banking.
    • Corporate banking.
    • Credit management.
Experience required includes:
  • Managing customer portfolios.
  • Driving sales targets.
  • Managing employer schemes.
  • Credit analysis.
  • Customer acquisition.
  • Business development.
  • Leading sales teams.

Technical Skills and Competencies

Banking and Financial Skills
  • Employee banking products.
  • Credit analysis.
  • Loan portfolio management.
  • Financial services sales.
  • Risk management.
  • Banking operations.
  • Customer relationship management.
Sales and Business Development Skills
  • Relationship building.
  • Portfolio growth.
  • Cross-selling.
  • Customer acquisition.
  • Sales strategy implementation.
  • Target achievement.
  • Market development.
Customer Service Skills
  • Complaint handling.
  • Customer experience management.
  • Stakeholder engagement.
  • Communication skills.
  • Negotiation skills.
  • Problem-solving.
Technology Skills
Candidates should have:
  • Strong computer literacy.
  • Microsoft Office skills.
  • Numerical analysis skills.
  • Banking systems knowledge.
  • Customer relationship management tools.

Personal Attributes

The ideal candidate should demonstrate:
  • High integrity and professionalism.
  • Strong leadership skills.
  • Excellent communication ability.
  • Strong analytical thinking.
  • Ability to work under pressure.
  • Target-oriented mindset.
  • Strong interpersonal skills.
  • Good decision-making ability.
  • Teamwork and collaboration.
  • Customer-focused attitude.

Why Join Finance Trust Bank?

Working with Finance Trust Bank offers an opportunity to grow within Uganda's banking sector while contributing to financial inclusion and customer success.
Employees benefit from:
  • Professional career development.
  • Exposure to corporate banking operations.
  • Opportunities to build relationship management expertise.
  • Learning opportunities within financial services.
  • Working with an experienced banking team.
  • Career advancement opportunities.

Career Growth Opportunities

A Relationship Manager – Employee Banking can progress into roles such as:
  • Senior Relationship Manager.
  • Corporate Banking Manager.
  • Employee Banking Manager.
  • Branch Manager.
  • Business Development Manager.
  • Credit Manager.
  • Head of Retail Banking.
  • Head of Corporate Banking.

How to Apply

Interested candidates who meet the requirements should submit:
  • Application letter addressed to the Head, Human Resource, Finance Trust Bank.
  • Updated Curriculum Vitae (CV).
  • Copies of academic testimonials.
  • Contact details of three referees, including the most recent employer.
Applications should be submitted before:
Monday, 3rd August 2026
Only shortlisted candidates will be contacted.

Relationship Manager – Employee Banking CV Tips

A strong CV should demonstrate your banking experience, relationship management skills, sales achievements, and ability to manage corporate portfolios.
1. Professional Summary
Example:
"Results-driven banking professional with 3+ years of experience in employee banking, relationship management, credit analysis, customer acquisition, and portfolio growth. Skilled in managing corporate relationships, driving sales targets, improving customer experience, and delivering financial solutions that meet customer needs."
2. Highlight Relevant Experience
Include experience in:
  • Employee banking.
  • Corporate relationship management.
  • Customer acquisition.
  • Loan portfolio management.
  • Credit assessment.
  • Sales and business development.
  • Customer retention.
  • Cross-selling financial products.
  • Stakeholder engagement.
  • Complaint resolution.
3. Include Technical Skills
Mention:
  • Banking systems.
  • Credit analysis.
  • Financial analysis.
  • Microsoft Excel.
  • Customer relationship management systems.
  • Loan processing.
  • Portfolio reporting.
  • Risk management.
4. Showcase Achievements
Include measurable achievements such as:
  • Increased employee banking portfolio growth.
  • Acquired new corporate clients.
  • Improved loan repayment performance.
  • Achieved sales targets.
  • Increased customer satisfaction.
  • Strengthened employer partnerships.
  • Reduced customer complaints.

Cover Letter Tips for Relationship Manager – Employee Banking Applications

A strong cover letter should:
  • Introduce your banking and relationship management experience.
  • Highlight your ability to manage corporate clients.
  • Demonstrate your sales and business development achievements.
  • Mention experience with loans, employee banking, or financial products.
  • Explain your ability to build strong partnerships.
  • Show understanding of customer service and risk management.
  • Explain why you want to join Finance Trust Bank.

Relationship Manager – Employee Banking Interview Tips

Prepare for questions such as:
1. Tell us about your relationship management experience.
Explain your experience managing corporate customers, employee schemes, and financial service relationships.
2. How would you grow an employee banking portfolio?
Discuss customer acquisition, employer partnerships, product promotion, cross-selling, and relationship management.
3. How do you manage loan portfolio risks?
Explain monitoring repayments, analysing customer risk, following policies, and working with teams to resolve issues.
4. How do you handle difficult customers or complaints?
Discuss listening, understanding customer concerns, providing solutions, and ensuring timely resolution.
5. What banking products would you promote to employees?
Mention salary accounts, personal loans, savings products, insurance solutions, and digital banking services.
6. How do you achieve sales targets?
Explain planning, prospecting, relationship building, customer follow-up, and performance tracking.
7. Why should we hire you as Relationship Manager – Employee Banking?
Highlight your banking knowledge, relationship management skills, sales ability, customer focus, and commitment to achieving business growth.



About Company

Finance Trust Bank

Finance Trust Bank

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Administration
  • Location: Uganda
  • Application: via Email

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