Recovery Officer Job Vacancy | FINCA Uganda

• Branches: Iganga, Kyotera, Masindi
• Service Centers: Busia, Kamuli

About FINCA Uganda

Job Summary

Key Responsibilities

• Monitor and coordinate recovery activities for active and written-off loans.
• Conduct daily field visits to customers with overdue loans.
• Follow up on delinquent loan accounts.
• Negotiate repayment arrangements with customers.
• Secure commitments and promises to pay.
• Achieve assigned loan recovery targets.
• Reduce financial losses caused by overdue credit facilities.

• Ensure compliance with FINCA policies and procedures.
• Follow approved loan recovery escalation processes.
• Maintain accurate recovery documentation.
• Ensure collection activities comply with regulatory guidelines.
• Support effective management of credit risks.
• Identify high-risk accounts requiring further action.

• Engage customers professionally during recovery activities.
• Negotiate repayment solutions with borrowers.
• Maintain positive customer relationships.
• Handle customer concerns professionally.
• Apply effective communication and persuasion skills.
• Balance recovery objectives with customer service standards.

• Conduct regular visits to customers and loan securities.
• Assess the condition of customer collateral.
• Provide reports on customer repayment progress.
• Support branch recovery activities.
• Work with field teams to improve collection performance.
• Track recovery commitments.

• Identify accounts requiring legal action.
• Recommend delinquent accounts for legal proceedings.
• Coordinate allocation of bad loans to external debt collectors.
• Work with court bailiffs where necessary.
• Ensure proper approvals are obtained before legal recovery actions.
• Ensure court bailiffs receive official instructions.

• Support recovery through collateral processes.
• Guide branches and recovery agents on foreclosure procedures.
• Ensure proper procedures are followed during collateral liquidation.
• Monitor recovery activities involving customer securities.

• Update field collection tools daily.
• Maintain accurate recovery records.
• Prepare recovery reports.
• Track assigned cases.
• Provide regular updates to supervisors.
• Ensure recovered funds are properly recorded and reconciled.

• Train branch staff on loan recovery best practices.
• Support teams in managing delinquent loans.
• Share knowledge on recovery procedures.
• Promote effective credit management practices.

Required Qualifications

• Bachelor's Degree in:
  • Banking and Finance.
  • Microfinance.
  • Commerce.
  • Accounting.
  • Business Administration.
  • Finance.
  • Any related business discipline.

Required Experience

• Minimum 3 years working experience in credit functions within the financial services industry.
• Experience in:
  • Loan recovery.
  • Credit management.
  • Debt collection.
  • Microfinance operations.
  • Customer relationship management.
  • Credit risk management.

Technical Skills and Competencies

• Loan recovery procedures.
• Credit risk management.
• Loan monitoring.
• Debt collection practices.
• Microfinance operations.
• Loan portfolio management.

• Strong negotiation skills.
• Customer persuasion ability.
• Conflict resolution skills.
• Excellent interpersonal skills.
• Ability to communicate effectively with customers.

• Maintain accurate records.
• Prepare reports.
• Manage documentation.
• Use financial systems.
• Maintain confidentiality.
• Organise field activities effectively.

• Ability to communicate effectively in local languages.
• Strong written and verbal communication skills.

Personal Attributes

• High level of integrity.
• Patience and emotional intelligence.
• Strong problem-solving ability.
• Results-oriented mindset.
• Ability to work in the field.
• Good negotiation skills.
• Attention to detail.
• Ability to work under pressure.
• Strong customer focus.
• Self-motivation and commitment.

Why Join FINCA Uganda?

• Professional growth opportunities.
• Exposure to microfinance operations.
• Experience in credit and risk management.
• Opportunity to impact customer livelihoods.
• Career development within a global financial network.

Career Growth Opportunities

• Senior Recovery Officer.
• Credit Officer.
• Credit Supervisor.
• Branch Operations Manager.
• Credit Manager.
• Risk Officer.
• Collections Manager.
• Branch Manager.

How to Apply

• Updated CV.
• Cover letter.
• Copies of relevant academic qualifications.

Recovery Officer CV Tips

• Loan recovery.
• Debt collection.
• Credit monitoring.
• Non-performing loan management.
• Customer visits.
• Loan portfolio management.
• Credit risk assessment.
• Collateral management.
• Recovery reporting.
• Legal recovery support.

• Credit management systems.
• Loan management software.
• Microsoft Excel.
• Financial reporting.
• Customer relationship management systems.
• Data analysis.

• Improved loan recovery rates.
• Reduced portfolio arrears.
• Managed large customer portfolios.
• Increased repayment compliance.
• Successfully recovered overdue loans.
• Improved collection processes.

Cover Letter Tips for Recovery Officer Applications

• Introduce your credit and recovery experience.
• Highlight loan collection achievements.
• Explain your negotiation and customer management skills.
• Demonstrate knowledge of microfinance operations.
• Mention your ability to manage field recovery activities.
• Show commitment to ethical debt recovery practices.

Recovery Officer Interview Tips