Quality System Supervisor – Twyford International Uganda | Job Description

Job Overview

Job Summary

Key Responsibilities

• Establish and maintain the factory’s quality management system.
• Promote quality awareness among employees across different departments.
• Assist the Quality Manager in building, implementing, and continuously improving the factory quality system based on:
  • ISO 9001 standards
  • Quality management principles
  • Manufacturing best practices
• Support implementation of quality procedures and operational controls.
• Ensure departments understand and follow approved quality system requirements.

2. Quality Documentation Management

• Quality manuals
• Process documents
• Work instructions
• Record forms
• Quality procedures
• System-related documentation

• Maintaining proper document control systems.
• Ensuring updated documents are available to relevant departments.
• Reviewing documents for accuracy and effectiveness.
• Identifying outdated, unsuitable, or ineffective system documents.
• Providing recommendations for improvement.

3. Quality Compliance and Process Standardization

• Maintain effectiveness of the quality management system by ensuring departments comply with established procedures and standards.
• Supervise adherence to production and quality processes.
• Ensure operational activities follow approved standards.
• Support process standardization across factory operations.
• Monitor compliance with technical requirements and quality procedures.

4. Internal Audits and Factory Inspections

• Organize regular internal audits and factory inspections.
• Conduct on-site quality system audits.
• Prepare audit reports and documentation.
• Identify quality system gaps and non-conformities.
• Follow up on corrective and preventive actions (CAPA).
• Support departments in resolving audit findings.
• Monitor effectiveness of implemented corrective actions.

5. Quality Communication and Coordination

• Communicate updated:
  • Quality system regulations
  • Technical parameters
  • Standards
  • Process requirements

• Coordinate with production, technical, and operational teams to improve quality performance.
• Support customer factory visits and quality audits.
• Provide assistance during external inspections and assessments.

6. Continuous Improvement and Process Optimization

• Assist the Quality Manager in process optimization initiatives.
• Support continuous improvement activities within the factory.
• Participate in improvement projects aimed at:
  • Reducing quality issues
  • Improving efficiency
  • Enhancing production standards
• Support periodic assessments of system and process performance.
• Recommend improvements to strengthen quality operations.

7. Reporting and Additional Responsibilities

• Maintain accurate quality system records.
• Prepare quality-related reports.
• Monitor quality performance indicators.
• Provide updates to management regarding system effectiveness.
• Perform any other duties assigned by management.

Qualifications and Requirements

• Bachelor’s Degree or Diploma in:
  • Quality Management
  • Industrial Engineering
  • Manufacturing Engineering
  • Mechanical Engineering
  • Production Engineering
  • Related field

Professional Experience

• Proven experience in:
  • Quality Systems
  • Quality Assurance (QA)
  • Quality Control (QC)

• Implementation of quality management systems.
• Conducting internal audits.
• Managing corrective and preventive actions.
• Documentation control.
• Process standardization.

Technical Knowledge and Skills

• ISO 9001 Quality Management Systems
• Quality assurance principles
• Manufacturing quality processes
• Internal auditing procedures
• Corrective and preventive actions (CAPA)
• Documentation management
• Process improvement techniques

• Microsoft Office applications
• Quality reporting tools
• Quality documentation systems

Preferred Skills and Experience

• Experience in:
  • Ceramics industry
  • FMCG manufacturing
  • Industrial production environments
• Knowledge of:
  • Continuous improvement practices
  • Lean manufacturing principles
  • Quality improvement methodologies
• Strong attention to detail and reporting abilities.

Key Competencies

• Strong analytical and problem-solving skills
• Excellent organizational skills
• Quality management knowledge
• Attention to detail
• Strong documentation skills
• Process improvement mindset
• Good communication skills
• Coordination and teamwork abilities
• Ability to work in a fast-paced manufacturing environment
• Strong reporting skills
• Integrity and accountability
• Ability to manage multiple priorities

Career Growth Opportunities

• Quality Management
• Quality Assurance Management
• Quality Control Supervision
• Manufacturing Excellence
• ISO Quality Systems Management
• Process Improvement
• Production Management
• Technical Operations Management

How to Apply