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Prudential

Premium Collection Officer

Prudential

Uganda Full time Banking & Finance
Posted: Aug 04, 2026 2 hours ago Deadline: Aug 11, 2026 15 views

Job Description

Premium Collection Officer – Temp

Prudential Uganda
Job Category: Administrative / Finance / Insurance Operations
Employment Type: Full Time
Duty Station: Uganda
Deadline: 11th August 2026
About Prudential Uganda
Prudential Uganda is part of the global Prudential Group, a leading financial services organisation providing insurance and investment solutions to individuals, families, and businesses. The company focuses on helping customers achieve financial security through innovative insurance products, quality customer service, and efficient financial solutions.
Prudential Uganda is seeking a proactive, analytical, and customer-focused Premium Collection Officer – Temp to support revenue collection processes and ensure effective management of outstanding premium payments.

Job Summary

The Premium Collection Officer will support the Operations Department in tracking billed revenue, managing premium collections, following up on failed direct debits, and ensuring maximum recovery of outstanding policy payments.
The successful candidate will work closely with internal teams and customers to improve collection performance, reduce revenue leakage, and maintain accurate premium collection records.
The role requires strong analytical ability, attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced, technology-driven insurance environment.

About the Role

Reporting to the Senior Premium Collection Officer, the Premium Collection Officer will be responsible for monitoring collection activities, following up on unpaid premiums, supporting customer retention efforts, and ensuring that collection processes are completed accurately and efficiently.
The ideal candidate should have experience in finance, accounting, insurance operations, customer service, or revenue management.

Key Responsibilities

Premium Collection Management
  • Track billed revenue and monitor premium payment performance.
  • Follow up on failed direct debit transactions and outstanding customer payments.
  • Support recovery of unpaid premiums and ensure timely collections.
  • Monitor policies that have not been taken up due to payment challenges.
  • Maintain accurate records of collection activities and customer accounts.
Revenue Monitoring and Reporting
  • Prepare collection reports and provide updates on outstanding payments.
  • Analyse premium collection trends and identify areas requiring improvement.
  • Support revenue assurance activities to minimise collection gaps.
  • Ensure accurate documentation of collection processes.
Customer and Stakeholder Engagement
  • Communicate professionally with customers regarding outstanding premium payments.
  • Build positive relationships with clients and internal stakeholders.
  • Address collection-related queries and provide timely solutions.
  • Collaborate with sales, finance, and operations teams to improve payment performance.
Operational Support
  • Ensure compliance with company policies and procedures.
  • Maintain high levels of accuracy and accountability in all assigned tasks.
  • Support process improvements within the Operations department.
  • Perform other duties assigned by management.

Required Qualifications and Experience

Applicants should have:
  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
  • At least 1–2 years of working experience, with at least one year in a similar role.
  • Experience in premium collections, finance operations, customer service, banking, or insurance is an added advantage.
  • Experience working in a commercial, digital, or multinational environment is desirable.

Required Skills and Competencies

Analytical and Numerical Skills
Ability to analyse financial information, track payments, identify collection challenges, and support revenue improvement initiatives.
Attention to Detail
Ability to maintain accurate records, identify errors, and ensure that collection processes are completed correctly.
Communication Skills
Strong verbal and written communication skills with the ability to engage customers, colleagues, and business partners professionally.
Problem-Solving Skills
Ability to investigate payment issues, recommend solutions, and follow through on collection challenges.
Organisation and Time Management
Ability to prioritise multiple tasks, meet deadlines, and work efficiently in a high-volume environment.
Relationship Management
Ability to build strong working relationships with customers, internal departments, and external stakeholders.

Salary Expectations

Prudential Uganda does not publicly disclose salary details for this temporary position. Compensation is expected to be competitive and based on qualifications, experience, and industry standards within Uganda’s insurance and financial services sector.

Benefits of Working with Prudential Uganda

Employees may benefit from:
  • Opportunity to gain experience with a leading international insurance organisation.
  • Exposure to digital financial services and insurance operations.
  • Professional development opportunities.
  • Experience working with diverse teams and customers.
  • Career growth opportunities within financial services.

Career Growth Opportunities

A Premium Collection Officer may progress into roles such as:
  • Senior Premium Collection Officer
  • Revenue Assurance Officer
  • Finance Operations Officer
  • Insurance Operations Specialist
  • Customer Experience Officer
  • Finance Analyst
  • Operations Manager

How to Apply

Interested candidates should submit:
  • Updated CV
  • Academic documents
Applications should be sent to:
Deadline: 11th August 2026
Only shortlisted candidates will be contacted.

Interview Preparation Tips

Candidates should prepare to discuss:
  • Experience handling collections or revenue tracking.
  • How they manage overdue payments and customer follow-ups.
  • Examples of solving payment-related challenges.
  • Experience using accounting, finance, or customer management systems.
  • How they maintain accuracy when handling financial records.
  • Approaches used to improve collection performance.

CV Tips for Applicants

Highlight:
  • Premium collection or accounts receivable experience.
  • Accounting and financial reporting skills.
  • Customer relationship management experience.
  • Data analysis and reporting abilities.
  • Experience working with insurance, banking, or financial services organisations.
  • Strong Excel and financial systems knowledge.


About Company

Prudential

Prudential

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Send your application to:

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Banking & Finance
  • Location: Uganda
  • Application: via Email

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