Officer Customer Service Job Opportunity at Public Procurement and Disposal of Public Assets Authority (PPDA) – Uganda

About Public Procurement and Disposal of Public Assets Authority (PPDA)

Job Summary

Key Responsibilities

• Provide professional customer service at the PPDA front desk.
• Respond to customer enquiries received through telephone, email, and online platforms.
• Ensure visitors receive accurate information and are directed appropriately.
• Promote a positive customer experience through courteous and timely service delivery.

• Support implementation of the Authority's annual Public and Corporate Affairs Plan.
• Assist in implementing stakeholder engagement initiatives.
• Maintain regular communication with government institutions, regulators, and other stakeholders.
• Support organisation of stakeholder meetings and engagement activities.

• Assist in preparing newsletters, press statements, speeches, and newspaper articles.
• Support Executive Management during public communication engagements.
• Promote the Authority's corporate image through effective communication.
• Support communication campaigns that enhance public awareness of PPDA activities.

• Support management of PPDA's social media platforms.
• Promote online visibility and stakeholder engagement.
• Monitor social media interactions and support timely responses.
• Assist in creating engaging digital communication content.

• Support monitoring of public policy developments affecting PPDA operations.
• Assist in analysing stakeholder concerns and communication needs.
• Contribute to preparation of communication reports and recommendations.

• Prepare reports and documentation related to customer service activities.
• Maintain accurate records of stakeholder interactions.
• Support departmental administrative activities.
• Perform any other duties assigned by management.

Required Qualifications and Skills

• Experience working in a government or public institution.
• Knowledge of corporate communications and stakeholder engagement.
• Experience managing social media platforms.
• Public relations or communications training.
• Strong presentation and public speaking skills.
• Knowledge of customer relationship management systems.

Key Competencies

• Excellent customer service skills.
• Strong interpersonal and communication abilities.
• High organisational and planning skills.
• Excellent report writing and documentation skills.
• Problem-solving and analytical thinking.
• Professionalism and integrity.
• Attention to detail.
• Ability to work under pressure.
• Teamwork and collaboration.
• Strong stakeholder management skills.

What Makes This Opportunity Great?

How to Apply

• Apply online only.
• Upload scanned copies of O-Level Certificates, A-Level Certificates, Degree Transcripts, and Degree Certificates.
• Ensure each uploaded PDF document does not exceed 1MB.
• Only PDF documents will be accepted.

• Only online applications will be considered.
• Only shortlisted candidates will be contacted for written and/or oral interviews.
• Candidates shortlisted for interviews must present original academic documents and a valid National Identification Card.
• Any form of canvassing or lobbying will result in automatic disqualification.

What Your CV Should Include

• A professional profile highlighting customer service, communication, and stakeholder engagement experience.
• Educational qualifications with a Bachelor's Degree.
• Experience in customer service, administration, communications, public relations, or stakeholder management.
• Experience handling front desk operations, telephone enquiries, and customer support.
• Social media management and digital communication experience.
• Report writing and documentation skills.
• Strong communication and interpersonal skills.
• Computer proficiency, including Microsoft Office applications.
• Achievements that demonstrate excellent customer service or communication results.
• Professional referees.

Interview Tips

• Your experience providing excellent customer service.
• How you handle difficult customers professionally.
• Your communication and interpersonal skills.
• Your experience preparing reports and official correspondence.
• Stakeholder engagement and relationship management experience.
• Your understanding of professionalism and confidentiality.
• Experience managing social media or digital communication platforms.
• Time management and organisational skills.
• Why you would like to work for PPDA.
• Current knowledge of public service values and customer care principles.

What Your Cover Letter Should Include

• Why you want to work with PPDA.
• Your educational qualifications and relevant work experience.
• Your customer service and stakeholder engagement experience.
• Your communication, report writing, and organisational skills.
• Experience managing customer enquiries, front-office operations, or communications.
• Your professionalism, integrity, and commitment to quality service delivery.
• Your ability to work effectively in a government or public service environment.
• A strong closing statement expressing enthusiasm to contribute to PPDA's mission.

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