Key Account Manager - FMCG Job Opportunity at MTN Uganda

About MTN Uganda

Job Summary

Key Responsibilities

• Develop and implement strategic plans to grow enterprise sales within the FMCG sector.
• Manage and strengthen relationships with key corporate clients.
• Understand customer business needs and provide suitable MTN solutions.
• Develop account strategies that improve customer retention and revenue growth.
• Maintain strong relationships with key decision-makers and stakeholders.

Sales Growth and Business Development

• Drive acquisition of new key accounts and business opportunities.
• Increase MTN market share through customer acquisition and retention strategies.
• Identify potential sales opportunities and convert prospects into long-term customers.
• Achieve assigned sales targets aligned with company objectives.
• Promote enterprise solutions including broadband, voice, mobility, and digital services.

Enterprise Solutions Growth

• Drive growth of fixed broadband services including office internet and SME internet solutions.
• Promote mobility solutions and business connectivity services.
• Support adoption of fiber, LTE, and 5G solutions across customer segments.
• Increase contribution of converged services to enterprise revenue growth.
• Recommend solutions that improve customer productivity and business performance.

Customer Relationship Management

• Build and maintain trusted relationships with major FMCG customers.
• Act as the main point of contact for assigned key accounts.
• Understand customer requirements and provide effective solutions.
• Ensure customer issues and complaints are resolved promptly.
• Deliver excellent customer experiences and maintain high satisfaction levels.
• Conduct regular customer meetings to review performance and identify improvement areas.

Sales Performance Monitoring and Reporting

• Set, monitor, and achieve sales targets.
• Prepare regular performance reports using key account metrics.
• Analyze sales performance and recommend improvement strategies.
• Track customer growth opportunities and market trends.
• Maintain updated knowledge of MTN products, services, competitors, and industry developments.

Business Partnerships and Stakeholder Engagement

• Establish relationships with FMCG businesses, government customers, and enterprise partners.
• Coordinate with internal teams to deliver customer solutions.
• Work closely with technical, customer service, and operations teams.
• Participate in customer engagement activities and business reviews.
• Support long-term strategic partnerships.

Key Performance Indicators (KPIs)

• Achievement of enterprise sales targets.
• Growth of FMCG customer accounts.
• Customer retention and satisfaction levels.
• Revenue growth from assigned accounts.
• Acquisition of new strategic customers.
• Adoption of MTN enterprise solutions.
• Quality and accuracy of account reporting.
• Successful delivery of customer solutions.

Qualifications and Requirements

• Bachelor’s Degree in:
  • Business Management
  • Engineering
  • Computer Science
  • Information Technology
  • Related field

Professional Experience

• 5–10 years’ experience in account management, enterprise sales, or business development.
• Proven experience managing large commercial enterprise customers.
• Experience working with government or corporate clients.
• Experience within an ICT or telecommunications environment.
• Strong understanding of enterprise sales processes and customer relationship management.

Required Skills and Competencies

• Enterprise sales management.
• Key account management.
• Business development.
• Customer acquisition and retention.
• Sales target achievement.
• Market analysis.
• Revenue growth strategies.

• Excellent negotiation skills.
• Strong presentation abilities.
• Effective business communication.
• Relationship-building skills.
• Stakeholder management.

• Knowledge of telecom products and services.
• Understanding of ICT solutions.
• CRM software experience.
• Microsoft Office proficiency, especially MS Excel.
• Understanding of sales performance metrics.

• Strong business acumen.
• Problem-solving ability.
• Customer-focused mindset.
• Strategic thinking.
• Ability to work independently.
• Results-oriented approach.
• Strong teamwork skills.

Why Work at MTN Uganda?

• Enterprise sales strategies
• ICT solutions
• Corporate relationship management
• Digital transformation projects
• Large-scale business operations

How to Prepare Your CV

• Key Account Management experience.
• FMCG, telecom, ICT, or enterprise sales background.
• Sales achievements with measurable results.
• Revenue growth delivered.
• Customer acquisition success.
• Corporate client management experience.
• CRM systems knowledge.
• Negotiation and presentation skills.
• Business development achievements.
• Experience managing strategic partnerships.

Cover Letter Tips

• Explain your interest in joining MTN Uganda.
• Highlight your enterprise sales and account management experience.
• Demonstrate your ability to grow revenue and retain customers.
• Mention experience managing FMCG or corporate accounts.
• Showcase your negotiation and relationship-building abilities.
• Explain how your skills support MTN Uganda’s business growth objectives.

Interview Preparation Tips

• Previous key account management experience.
• Examples of growing sales revenue.
• Managing difficult corporate customers.
• Developing account strategies.
• Achieving sales targets.
• Using CRM tools for customer management.
• Understanding telecom and ICT solutions.
• Negotiating large business deals.
• Managing customer expectations.
• Building long-term business partnerships.

How to Apply

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