IT Support Specialist Jobs in Uganda 2026 – Goethe-Zentrum Kampala

• Set up, configure, and maintain computers, laptops, printers, and office equipment.
• Diagnose and resolve hardware issues and coordinate repairs with vendors.
• Maintain IT equipment inventory, warranties, and service records.
• Support staff onboarding and offboarding by preparing and decommissioning devices.

• Install, update, and troubleshoot operating systems and software (Microsoft 365, Google Workspace, etc.).
• Manage software licenses and ensure compliance.
• Provide day-to-day helpdesk support for staff.
• Recommend software solutions to improve efficiency.

• Set up and maintain LAN, Wi-Fi, routers, and modems.
• Troubleshoot internet and network issues.
• Ensure secure network configuration including firewall and guest network separation.

• Implement data protection measures aligned with GDPR or local regulations.
• Manage user access permissions and secure sensitive data.
• Conduct periodic security checks and recommend improvements.

• Maintain automated backups for critical organizational data.
• Test restoration processes regularly.

• Install antivirus and anti-malware tools.
• Monitor and prevent phishing, ransomware, and cyber threats.
• Ensure regular updates and security patches.
• Support secure password practices and MFA where possible.

• Manage Microsoft 365 / Google Workspace accounts and services.
• Support email systems, shared drives, and collaboration tools.
• Provide technical support for video conferencing tools.

• Maintain accurate records of IT systems, devices, and configurations.
• Securely manage credentials and system documentation.

• Advise on IT purchases within budget constraints.
• Liaise with internet providers and IT vendors.

• Provide daily technical support to staff.
• Support IT needs for events, workshops, and meetings.
• Offer on-site and remote assistance as needed.
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• Proven experience in IT support or systems administration.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Microsoft 365 and/or Google Workspace.
• Basic networking knowledge (Wi-Fi, routers, VPN).
• Understanding of data protection principles.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage time effectively.
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• Experience supporting NGOs or small organizations.
• Familiarity with CRM or grant management systems.
• Knowledge of German or experience in bilingual environments.
• IT certifications (CompTIA, Microsoft, Google Workspace Admin).
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• Support a respected cultural and educational institution.
• Work in a creative, international environment.
• Gain experience in NGO IT systems and infrastructure.
• Develop expertise in cybersecurity and cloud systems.
• Work closely with a small, collaborative team.
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• CV
• Brief cover letter
• Availability and proposed rate