Back to Jobs
Medical Teams Uganda

IT Graduate Intern (2)

Medical Teams Uganda

Uganda Full time IT & Software
Posted: Jun 19, 2026 3 months ago 54 views

Job Description

 
Job Title: IT Graduate Intern
Location: Uganda
Position Type: Full-Time
Travel: Up to 50%
Job Summary
The IT Graduate Intern contributes to the mission of Medical Teams International by providing Level 1 helpdesk support and basic IT services across MTI field offices, including upcountry locations, ensuring operational continuity and enabling staff to effectively use digital tools.
Job Responsibilities
Helpdesk (Level 1)
• First point of contact for IT support
• Log, triage, and resolve staff tickets promptly
Internet Connectivity
• Diagnose LAN, WAN, and ISP issues
• Troubleshoot Cisco Meraki Wi-Fi access points
Hardware – Laptops & Devices
• Perform diagnostics and basic repairs
• OS reinstalls and driver updates on staff equipment
Microsoft 365 Support
• Troubleshoot Outlook, Teams, SharePoint, OneDrive
• Handle multi-factor authentication issues
Leased Printer Management
• Coordinate vendor maintenance
• Manage toner replacement schedules
• Resolve driver/network issues and track consumables
Adobe Sign Training
• Support staff with basic guidance on e-signature workflows
• Produce quick reference guides
M365 Onboarding Training
• Facilitate onboarding sessions for new staff (Email, Teams, shared drives)
IT Asset Register
• Coordinate with Assets department
• Maintain accurate IT asset inventory
• Conduct audits and reconcile records
Deliverables
• Weekly IT support log (tickets received, resolved, escalated)
• Weekly IT support meeting with IT Coordinator (regional updates)
• Updated IT Asset Register across supported offices
• Monthly IT report (issues, resolutions, recommendations)
• End of Internship Report (activities, gaps, IT improvement recommendations)
Qualifications
Education, Licenses & Certifications
• Diploma in IT – Hardware & Software, Networking, or equivalent technical certification
• Bachelor’s Degree in IT, Computer Science, Computer Engineering, or related field (Preferred)
• Certifications in CompTIA A+, Network+, Microsoft MS-900, or CCNA (added advantage)
Experience
• Not mandatory
• Must have graduated not more than 2 years ago
Knowledge, Skills & Abilities
• Windows OS and Microsoft 365 suite
• Basic networking (TCP/IP, LAN, Wi-Fi)
• Hardware repair and printer setup
• Cisco hardware knowledge
• Understanding of computer systems, hardware, and software
• Knowledge of operating systems (Windows, Linux, macOS)
• Networking fundamentals (IP addressing, DNS, routers, TCP/IP)
• Basic cybersecurity principles (password security, data protection, threats)
• Familiarity with at least one programming language (Python, Java, JavaScript, C#)
• Basics of database management systems (DBMS)
• Ability to write simple SQL queries
• Understanding of data storage and retrieval
How to Apply
CLICK HERE TO APPLY


About Company

Medical Teams Uganda

Medical Teams Uganda

You May Also Like

View All Jobs
Apply on External Website
You will be redirected to the employer's application page.

Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: IT & Software
  • Location: Uganda
  • Application: External Website

Share this Job

You May Also Like

View All Jobs
Join our WhatsApp group 1