Import/Export Operations Trainee – DHL

About DHL Global Forwarding

Job Summary

Key Responsibilities and Duties

• Under direct supervision, support delivery of import/export processes and activities to optimize service and performance.
• Provide administrative support for import and export operations.
• Support preparation and clearance of documentation through relevant authorities.
• Assist in ensuring shipment documentation is complete, accurate, and properly maintained.
• Guide and advise customers on import/export operations and regulations where required.

• Perform assigned tasks of a generally repetitive nature involving documentation activities.
• Receive, reconcile, consolidate, and summarize documents and information.
• Screen paperwork and update documentation records.
• Support documentation archiving processes.
• Execute filing of import/export entries.
• Maintain accurate customer part lists.
• Support scanning, filing, reporting, and other back-office duties.

• Undertake data capturing activities.
• Feed shipment and operational data into relevant operating systems.
• Set up master data for transactions.
• Support and maintain operational systems according to instructions.
• Ensure accuracy and completeness of entered information.

• Collect operational data to prepare reports and updates.
• Support performance monitoring activities.
• Provide information required by team members for operational decision-making.
• Follow defined processes, systems, and methods for delivery of assigned tasks.

• Support customer-related operational activities.
• Communicate information requiring limited explanation or interpretation.
• Address task-related issues appropriately to maintain good working relationships.
• Work closely with colleagues within the operations team.
• Escalate recurring or complex issues to supervisors for guidance.

Stakeholder Engagement

• Supporting and interacting primarily with colleagues within the assigned team.
• Communicating operational information clearly and professionally.
• Maintaining positive working relationships with internal stakeholders.

Management Responsibility

• Individual contributor role.
• No direct responsibility for managing or leading other employees.

Qualifications and Requirements

• Vocational, Specialized, Technical Certification, or related professional qualification.
• Knowledge of logistics, transportation, freight forwarding, imports, exports, or supply chain operations is an added advantage.

• Less than 2 years of relevant work experience.
• Fresh graduates and candidates seeking to build a career in logistics are encouraged to apply.

Required Skills and Competencies

• Good attention to detail.
• Ability to manage documentation accurately.
• Basic understanding of import and export processes.
• Good communication skills.
• Ability to follow procedures and instructions.
• Basic computer skills.
• Ability to work with operational systems.
• Good organizational and time management skills.
• Willingness to learn and develop within the logistics industry.
• Ability to work effectively as part of a team.

Career Growth Opportunities

• Gain international logistics experience.
• Develop expertise in freight forwarding operations.
• Learn global supply chain processes.
• Build skills in customs documentation and shipment management.
• Progress into logistics operations, freight forwarding, customer service, or supply chain roles.

Employee Benefits

• Opportunities in a global company where employees contribute ideas and skills toward shared goals.
• Possible further career development opportunities.
• Competitive salary.
• Exposure to international logistics operations.
• Professional growth within one of the world's leading logistics companies.

Why Join DHL Global Forwarding?

• The largest global logistics network with more than 30,000 passionate employees.
• Efficient processes and fast response times.
• Innovative logistics solutions.
• Excellent customer service.

How to Apply