Import/Export Operations Specialist – DHL Global Forwarding

Vacancy Title: Import/Export Operations Specialist
Company: DHL Global Forwarding, Freight (DGFF)
Duty Station: Entebbe, Uganda
Job Type: Full Time
Industry: Logistics, Transportation & Freight Forwarding
Category: Transportation & Logistics, Business Operations, Customer Service, Administration & Office
Deadline: Friday, August 7, 2026

About DHL Global Forwarding

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. DHL is one of the world's leading logistics companies, operating in more than 220 countries and territories worldwide.
Since 1969, DHL has been pioneering international express shipping and continues to connect people and businesses globally through innovative logistics solutions.
DHL Global Forwarding provides standardized transport solutions as well as highly specialized end-to-end freight forwarding services to customers across different industries.
The company is looking for talented professionals who are passionate about logistics, customer service, international trade, and supply chain operations.

Job Summary

DHL Global Forwarding has an exciting opportunity for an Import/Export Operations Specialist based in Entebbe, Uganda.
The successful candidate will be responsible for executing procedures in the administration of the Import and Export process from end to end. The role requires full ownership and visibility of shipment operations, including documentation management, customer communication, customs coordination, shipment tracking, carrier management, and ensuring timely delivery.
The Import/Export Operations Specialist will work closely with customers, carriers, customs teams, internal departments, and logistics partners to ensure smooth shipment execution while maintaining DHL's high standards of service quality and operational excellence.

About the Role

The Import/Export Operations Specialist will manage international freight forwarding activities, ensuring shipments are processed accurately, efficiently, and in compliance with company procedures and customs regulations.
The role involves handling customer relationships, preparing export documentation, coordinating transportation, updating shipment systems, monitoring delivery progress, and ensuring all operational files are completed and closed correctly.

Key Responsibilities

Customer Relationship Management

• Establish and maintain relationships with existing customers to maintain their business.
• Handle customer complaints and enquiries and share with supervisor for escalations.
• Update clients in a timely manner as agreed upon during onboarding.
• Provide high levels of customer service with a sense of urgency.
• Follow up with customers for feedback and best practices.

Import & Export Operations Management

• Execute procedures in the administration of the Import/Export process from end to end.
• Arrange movement of shipments from pickup at customer locations to delivery at customer premises.
• Coordinate export shipments with shipping lines.
• Book shipments with carriers and update CW1 remarks with booking information.
• Monitor shipments and follow up until delivery is completed.
• Send pre-alerts to customers and relevant stakeholders.
• Ensure shipment milestones are updated according to stipulated targets.
• Ensure all assigned files are resolved and closed on time.

Documentation & Customs Clearance

• Support the Global Service Centre (GSC) with allocated activities and ensure files are properly managed.
• Share documents with the CDZ team to enable customs declaration and shipment clearance processing.
• Prepare customs entries and support customs clearance procedures.
• Support and complete export documentation.
• Quality check documentation before lodging with shipping lines.
• Ensure processing of Master Bill of Lading (MBL) and House Bill of Lading (HBL) according to company procedures.
• Upload all shipping documents into the CW1 e-Doc system.
• Maintain accurate shipment documentation records.

Systems & Shipment Administration

• Support the Head of Products with implementation of new or updated systems and upgrades in CW1.
• Maintain accurate shipment information in logistics systems.
• Update shipment status and operational milestones.
• Ensure billing and shipment closure are completed in CW1 upon shipment readiness.
• Maintain proper filing and documentation standards.

Billing & Shipment Closure

• Bill and close shipments in CW1 upon shipment readiness.
• Ensure all shipment documentation is completed before closure.
• Monitor outstanding activities and ensure timely resolution.
• Maintain accurate operational records and reports.

Qualifications & Experience

Applicants should possess the following qualifications and experience:

• Must have a Bachelor’s Degree in Logistics, Supply Chain Management, Transport Management, Business Administration, International Trade, or related field.
• 3–5 years of related experience in import/export operations, freight forwarding, logistics, or supply chain.
• Knowledge of AFR (Air Freight) products for Export and Import.
• Knowledge of customs regulations and international shipping procedures.
• EAFFPC Certificate will be advantageous.
• Preferred experience with CargoWise (CW1).

Required Skills and Competencies

Successful candidates should demonstrate:
Logistics & Freight Skills

• Import and export operations management.
• Freight forwarding knowledge.
• Shipment documentation management.
• Customs compliance knowledge.
• International transportation coordination.
• Cargo handling procedures.

Technical Skills

• Knowledge of Microsoft Office tools.
• Experience working with logistics management systems.
• CargoWise (CW1) knowledge is an added advantage.
• Ability to manage shipment records and operational data.

Personal Attributes

• Good negotiation skills.
• Excellent communication skills.
• High level of accuracy and attention to detail.
• Strong customer service orientation.
• Ability to work under pressure and meet deadlines.
• High result orientation.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Career Growth Opportunities

Working as an Import/Export Operations Specialist at DHL Global Forwarding provides opportunities to develop expertise in:

• International freight forwarding.
• Supply chain management.
• Customs and trade compliance.
• Global logistics operations.
• Customer relationship management.
• Transportation management.
• Logistics leadership roles.

Why Join DHL Global Forwarding?

DHL Global Forwarding offers:

• Opportunities in a global company where you can contribute your ideas and skills toward shared goals.
• Possible further career development.
• Competitive salary.
• Exposure to international logistics operations.
• Professional growth and development opportunities.

DHL Group is the world's leading logistics provider with operations in over 220 countries.
The company has:

• The largest global network with more than 30,000 passionate employees.
• Efficient processes and fast response times.
• Innovative logistics solutions.
• Excellent customer service standards.

DHL is committed to creating a positive work environment and encouraging personal and professional development among employees.

How to Apply

Interested candidates who meet the requirements should submit their applications through the DHL careers portal.
Application Deadline: Friday, August 7, 2026