Field Operations Manager Jobs in Uganda 2026 – SpeedCom Africa (MTN Mobile Money Merchant Quality & Retention Project)

About SpeedCom Africa

Project Overview

• Merchant retention.
• Merchant reactivation.
• Sales growth.
• Market expansion.
• Improved service quality.
• Enhanced merchant engagement.

Job Purpose

Key Responsibilities

• Develop and implement regional operational strategies.
• Translate annual and quarterly business plans into regional action plans.
• Set performance targets for regional teams.
• Develop operational budgets.
• Monitor implementation of strategic initiatives.
• Ensure alignment with MTN MoMo project objectives.

Sales Growth and Merchant Development

• Drive merchant acquisition, retention, and reactivation.
• Increase adoption of MTN MoMoPay services.
• Develop regional sales strategies.
• Identify new business opportunities.
• Support revenue growth initiatives.
• Monitor sales performance against targets.

Leadership and Team Management

• Lead Regional Team Leaders.
• Delegate responsibilities effectively.
• Recruit and onboard team members.
• Coach and mentor supervisors.
• Conduct performance reviews.
• Manage attendance, discipline, and productivity.
• Foster a high-performance team culture.

Quality Assurance and Performance Monitoring

• Monitor project implementation quality.
• Ensure timely and accurate reporting.
• Conduct regular field visits.
• Monitor trade execution standards.
• Resolve operational challenges.
• Improve project efficiency and productivity.

Stakeholder and Relationship Management

• Merchants.
• Agents.
• Super Agents.
• Master Agents.
• Retailers.
• MTN stakeholders.
• Internal project teams.

Reporting and Data Analysis

• Analyze operational dashboards.
• Monitor key performance indicators (KPIs).
• Prepare management reports.
• Present performance updates to clients.
• Use data to improve business decisions.
• Track regional performance against project objectives.

Regions Available

• Jinja Road – Nkrumah Roadside.
• Makindye Division.
• Nakawa – Ntinda.
• Kireka.
• Bweyogerere.
• Eastern Uganda.

• Northern Uganda.
• West Nile.
• Areas up to Karuma Bridge.

Required Qualifications

• Bachelor's Degree in Business Administration, Marketing, Sales, Commerce, Management, or a related field.

Professional Experience

• At least 5 years of experience in field sales, trade marketing, or distribution.
• Minimum 3 years of experience managing supervisors or team leaders.
• Experience in:
  • Mobile money.
  • Telecommunications.
  • FMCG distribution.
  • Regional or national sales operations.

Required Skills and Competencies

• Team leadership.
• Coaching and mentoring.
• Staff performance management.
• Recruitment and onboarding.
• Conflict resolution.

• Sales strategy development.
• Market expansion.
• Merchant acquisition.
• Business planning.
• Customer relationship management.

• Dashboard analysis.
• Sales forecasting.
• Budget management.
• Performance reporting.
• Data-driven decision-making.

• Field operations management.
• Project implementation.
• Trade marketing.
• Quality assurance.
• Territory management.

• Results-oriented.
• Strategic thinker.
• Strong communicator.
• Highly organized.
• Adaptable.
• Self-motivated.
• Customer-focused.
• Willing to travel regularly.

Additional Requirements

• A valid driving licence.
• Willingness to travel extensively across assigned regions.
• Strong numerical and analytical abilities.
• Experience presenting performance reports to clients.

Why Join SpeedCom Africa?

• Leadership role on a national MTN Mobile Money project.
• Experience managing large regional operations.
• Exposure to digital financial services.
• Career growth within a Pan-African organization.
• Opportunity to lead high-performing field teams.
• Participation in a major mobile money expansion initiative.

What Your CV Should Include

• Years of field operations experience.
• Leadership experience.
• Telecom or FMCG background.
• Mobile money expertise.
• Sales and distribution management experience.

• Regional management experience.
• Sales leadership roles.
• Merchant or distributor management.
• Trade marketing projects.
• Team supervision.
• Operational achievements.

• Field operations management.
• Sales strategy.
• Team leadership.
• Mobile money operations.
• Trade marketing.
• Business development.
• Stakeholder engagement.
• Performance management.
• Microsoft Excel and reporting tools.

• Increased merchant activation or retention rates.
• Achieved or exceeded sales targets.
• Expanded distribution networks.
• Improved team productivity.
• Managed successful regional projects.

Cover Letter Tips

• Field sales leadership.
• Telecom or mobile money experience.
• Team management.
• Distribution and merchant management.

• Increase merchant retention.
• Drive MoMoPay growth.
• Improve operational performance.
• Lead high-performing regional teams.

Interview Tips

• Describe your leadership style.
• How do you motivate regional teams?
• How do you handle underperforming staff?
• Tell us about a challenging field project you managed.

• How would you increase merchant retention?
• How do you manage large territories?
• How do you use performance dashboards to make decisions?
• Describe your experience with trade distribution.

• Managing multiple stakeholders.
• Resolving operational challenges.
• Meeting ambitious sales targets.
• Coaching supervisors to improve performance.

How to Apply

• Updated CV.
• Short cover letter.

Career Growth Opportunities

• Regional Operations Manager
• National Sales Manager
• Head of Field Operations
• Commercial Manager
• Business Development Manager
• Distribution Manager
• Country Operations Manager
• Project Director