Employee Engagement Officer Job Description – Human Capital Business Solutions (HCBS)

Job Summary

Key Responsibilities

• Support the development and implementation of employee engagement strategies.
• Design initiatives that promote employee satisfaction, motivation, and organizational commitment.
• Align engagement activities with business goals and HR strategies.
• Develop employee engagement KPIs and track performance against industry benchmarks.
• Provide regular engagement reports and recommendations to the HR Director.

• Coordinate employee engagement surveys, including annual surveys and pulse surveys.
• Collect, analyze, and interpret employee feedback data.
• Prepare reports highlighting engagement trends, challenges, and improvement opportunities.
• Develop action plans based on employee feedback.
• Monitor implementation of engagement improvement initiatives.

• Support internal communication programs to improve transparency and employee connection.
• Develop content for newsletters, internal communication platforms, and HR campaigns.
• Promote company values, culture, and employer branding initiatives.
• Coordinate employee communication activities including:
  • Town hall meetings
  • Employee wellness programs
  • Staff recognition programs
  • Long-service awards
  • Birthday celebrations
  • Employee appreciation initiatives

• Plan and coordinate employee engagement activities and workplace events.
• Organize team-building activities, wellness programs, and staff forums.
• Manage employee recognition and reward initiatives.
• Coordinate HR events according to the annual HR activity calendar.
• Support initiatives that improve employee morale and workplace culture.

• Serve as a point of contact for employee engagement concerns and feedback.
• Support employee wellbeing and work-life balance initiatives.
• Collaborate with HR Business Partners to implement engagement solutions.
• Support communication of HR policies and new workplace initiatives.
• Ensure office environments support a positive employee experience.

• Track employee engagement indicators including:
  • Employee satisfaction levels
  • Participation rates
  • Retention trends
  • Engagement survey results
• Prepare management reports and presentations.
• Use data insights to recommend improvements.
• Support HR teams in monitoring people-related initiatives.

• Support expatriate employee onboarding and offboarding processes.
• Maintain employee travel records and documentation.
• Coordinate work permits, visa processing, and related documentation.
• Support employee transportation arrangements and leave travel planning.
• Maintain accurate expatriate employee records.

• Support preparation and monitoring of HR engagement budgets.
• Manage employee engagement expenses and ensure proper utilization of resources.
• Process purchase requests and reservations through SAP systems.
• Monitor payments and support cost-control initiatives.
• Promote continuous improvement and innovation within HR processes.

Qualifications and Experience

• Bachelor’s Degree in:
  • Human Resource Management
  • Business Administration
  • Industrial Psychology
  • Organizational Psychology
  • Related field
• Minimum 2–4 years’ experience in:
  • Employee engagement
  • Human resources
  • Internal communications
  • Employee relations
  • HR programs management
• Experience organizing employee events and workplace programs is an added advantage.
• Knowledge of FMCG, corporate, or large organizational environments is beneficial.

Required Skills and Competencies

• Knowledge of HR practices and employee engagement frameworks.
• Strong employee relations knowledge.
• Ability to analyze HR data and prepare reports.
• Proficiency in Microsoft Office applications:
  • Excel
  • PowerPoint
  • Word

• Excellent interpersonal and communication skills.
• High emotional intelligence.
• Creativity and innovation.
• Strong organizational and project management skills.
• Ability to manage multiple HR initiatives.
• High level of confidentiality and professionalism.
• Strong problem-solving abilities.
• Ability to build positive workplace relationships.

Career Growth Opportunities

• Senior HR Officer
• Employee Experience Manager
• HR Business Partner
• Human Resources Manager
• Talent and Culture Manager
• Head of Human Resources