Account Manager – Q-Sourcing Uganda

Company Overview
Q-Sourcing Servtec is a leading manpower management and recruitment solutions company operating across East Africa, including Uganda, Kenya, Tanzania, Rwanda, and South Sudan. The company provides professional outsourcing, recruitment, workforce management, and business support solutions to organisations across various industries.
Q-Sourcing Uganda is seeking a skilled and results-driven Account Manager to manage enterprise customer relationships, grow revenue opportunities, and deliver business solutions that meet client needs.

Job Title: Account Manager

Job Reference: QSSU-AU-ACCOUNT MANAGER
Department: Business / Enterprise
Reports To: Enterprise Director or Sales Manager
Location: Uganda
Deadline: Monday, 31st August 2026 at 5:00 PM

Job Summary

The Account Manager will oversee and manage relationships with mid-sized business clients, ensuring customer satisfaction, account growth, and successful delivery of products and services.
The role involves understanding customer business needs, developing strategic account plans, increasing revenue opportunities, and acting as the main connection between customers and internal teams.
The successful candidate will support enterprise sales growth through the promotion of connectivity solutions, digital services, cloud solutions, cybersecurity services, and other value-added business solutions.

Key Responsibilities

Customer Relationship Management

• Manage relationships with existing and prospective business customers.
• Engage customers at management level to understand business strategies, challenges, and objectives.
• Act as the voice of the customer within the organisation.
• Build strong relationships with Business Owners, Finance Managers, IT Managers, Supply Chain Teams, HR Teams, Marketing Teams, and other stakeholders.
• Conduct regular customer reviews and identify opportunities for service improvement.

Sales Growth and Account Development

• Achieve and exceed assigned sales and revenue targets.
• Drive growth through selling core products, additional services, and customised business solutions.
• Identify new business opportunities within existing and new customer accounts.
• Develop customer account plans to increase revenue and customer value.
• Manage sales pipelines and support contract negotiations.

Business Solutions Management

• Develop customer roadmaps that support business growth and technology adoption.
• Promote solutions including:
  • Fixed and mobile network services
  • Network as a Service (NaaS)
  • Communications Platform as a Service (CPaaS)
  • Internet of Things (IoT)
  • Cloud Services
  • Cybersecurity Solutions
  • Value-added services
• Align solutions with customer business goals and industry trends.
• Demonstrate how solutions improve efficiency, reliability, security, and business performance.

Market Research and Competitor Analysis

• Monitor market trends and competitor activities.
• Identify opportunities for cost reduction and technology improvements.
• Recommend strategies to protect customer accounts from competitor activities.
• Provide insights on customer needs and changing market conditions.

Internal Coordination and Reporting

• Coordinate with internal teams to deliver customer solutions.
• Support cross-functional teams during customer projects.
• Prepare account performance reports and sales updates.
• Monitor customer growth, revenue performance, and business opportunities.

Key Performance Outcomes

Success in this role will be measured through:

• Achievement of assigned revenue and sales targets.
• Growth of existing customer accounts.
• Acquisition of new business customers.
• Strong customer relationships and retention.
• Successful delivery of customer-focused solutions.
• Identification of new revenue opportunities.
• Effective management of enterprise accounts.

Role Requirements

Academic Qualifications

• Bachelor’s Degree in Business Administration, Finance, Marketing, Information Technology, or a related field.
• Professional certifications or membership in relevant professional organisations will be an added advantage.

Experience Requirements

• 3–5 years of experience in sales, account management, business development, or relationship management.
• Experience managing corporate or enterprise customers.
• Experience in telecommunications, ICT, technology solutions, banking, or related industries is preferred.
• Knowledge of enterprise solutions and customer relationship management.

Key Skills and Competencies

Sales and Commercial Skills

• Strong enterprise sales skills.
• Business development expertise.
• Ability to identify and convert sales opportunities.
• Customer relationship management skills.
• Strong commercial and negotiation abilities.

Technical Knowledge
Knowledge of:

• Telecommunications solutions.
• Fixed and mobile connectivity.
• Cloud services.
• Cybersecurity solutions.
• Internet of Things (IoT).
• Digital transformation solutions.

Communication and Leadership Skills

• Excellent presentation skills.
• Strong communication and interpersonal abilities.
• Ability to engage senior executives.
• Strong problem-solving skills.
• Ability to work with cross-functional teams.
• Good planning and organisational skills.
• High integrity and accountability.

What to Include in Your CV

Applicants should highlight:

• Account management experience.
• Enterprise sales achievements.
• Revenue growth results.
• Business development experience.
• Customer relationship management skills.
• Experience managing corporate clients.
• Contract negotiation experience.
• Technology, ICT, telecom, or digital solutions knowledge.
• Key accounts managed.
• Sales targets achieved.

CV Keywords for Account Manager Jobs

Account Manager, Enterprise Account Manager, Key Account Management, Business Development Manager, Corporate Sales, B2B Sales, Customer Relationship Management, Enterprise Sales, Telecom Sales, ICT Solutions, Cloud Services, Cybersecurity Solutions, IoT Solutions, Digital Transformation, Solution Selling, Sales Strategy, Revenue Growth, Client Relationship Management, Customer Success, Sales Executive, Commercial Management.

CV Writing Tips

• Highlight measurable achievements rather than only listing duties.
• Include sales targets achieved and revenue generated.
• Mention major clients or industries managed.
• Demonstrate experience engaging senior decision-makers.
• Tailor your CV towards enterprise sales and account management.

Cover Letter Tips

Your cover letter should:

• Explain your experience managing business accounts.
• Highlight your sales achievements and customer relationship skills.
• Show knowledge of ICT, telecom, and business solutions.
• Demonstrate your ability to grow revenue and retain customers.
• Explain how you create value for clients.

Interview Preparation

Common interview questions include:
Tell us about your account management experience.
Explain your experience managing customers, growing accounts, and maintaining long-term relationships.
How do you achieve sales targets?
Discuss prospecting, pipeline management, customer engagement, and solution selling.
How do you handle difficult customers?
Explain your approach to listening, resolving issues, and maintaining trust.
Describe a successful sales deal you closed.
Provide an example showing negotiation, customer understanding, and business impact.
How would you grow an enterprise customer account?
Discuss relationship building, understanding customer needs, and introducing relevant solutions.

Career Growth Opportunities

An Account Manager can progress into:

• Senior Account Manager
• Enterprise Sales Manager
• Business Development Manager
• Key Account Director
• Head of Sales
• Commercial Director

Related Jobs

• Enterprise Sales Executive
• Business Development Manager
• Key Account Manager
• Customer Success Manager
• Relationship Manager
• Sales Manager
• Corporate Sales Officer
• ICT Solutions Consultant
• Telecom Sales Specialist