OUTLET SUPERVISOR

• Drive customer service excellence in every aspect of the outlet.
• Ensure proper store appearance, merchandise display, product placement, outlet layout, and selling procedures.
• Deliver exceptional customer experiences and ensure customer needs are consistently met and exceeded.
• Meet outlet sales targets through effective staff training, motivation, mentoring, and performance feedback.
• Develop strategies to attract new customers and increase outlet traffic.
• Enhance profitability through improved sales performance and customer retention.
• Build sustainable customer relationships based on trust and open communication.

• Process customer orders and payments using the outlet Point of Sale (POS) system.
• Handle cash register functions and transactions accurately.
• Ensure correct pricing and proper receipting of all customer purchases.
• Manage all outlet banking functions including:
  • Bank deposits.
  • Cash management.
  • Change requirements.
• Maintain accountability and accuracy in all financial transactions.

• Enforce proper icing techniques throughout handling and processing to maintain fish freshness.
• Supervise proper handling of fish products to prevent damage and quality deterioration.
• Conduct regular quality assurance inspections on fish products.
• Ensure proper storage, processing, handling, and packing procedures are followed.
• Maintain compliance with food safety and quality management systems.
• Ensure all fish products meet company quality standards before sale.

• Monitor inventory levels and ensure stock availability at all times.
• Place orders for replenishment in a timely manner.
• Maintain accurate stock records and inventory controls.
• Minimize product losses through proper stock management practices.

• Supervise, train, motivate, and mentor outlet staff.
• Provide ongoing coaching to improve staff performance.
• Foster teamwork and maintain a positive working environment.
• Monitor employee productivity and service delivery standards.
• Ensure staff adhere to company policies and procedures.

• Develop productive and long-term relationships with customers.
• Handle customer inquiries professionally and efficiently.
• Ensure customer complaints are investigated and resolved satisfactorily.
• Follow up on customer concerns to maintain customer satisfaction and loyalty.
• Continuously improve customer service processes.

• Perform administrative duties to support smooth outlet operations.
• Prepare and submit operational reports accurately and on time.
• Ensure timely submission of personnel-related documentation.
• Maintain proper outlet records and documentation.
• Support management decision-making through accurate reporting.

• Ensure strict compliance with health and safety regulations.
• Prioritize health and safety standards across all outlet operations.
• Ensure compliance with statutory regulations and government policies.
• Liaise with relevant technical personnel and regulatory authorities when necessary.
• Conduct regular inspections of:
  • Fridges.
  • Point of Sale (POS) Systems.
  • Generators.
  • Other outlet equipment.
• Ensure equipment safety, functionality, and maintenance requirements are met.

• Bear responsibility for the safe custody of company assets.
• Protect outlet resources from misuse, theft, or damage.
• Implement measures to safeguard company property and inventory.

• Proactively identify opportunities to improve operational processes.
• Implement efficiency improvements to enhance customer service and productivity.
• Support continuous improvement initiatives within the outlet.

• Diploma in Business Administration or a related discipline.

• Minimum of two (2) years of experience in a retail or bulk trade environment.
• Experience in outlet operations, customer service, sales supervision, or retail management is highly desirable.

• Strong leadership and team management abilities.
• Customer relationship management skills.
• Knowledge of retail operations and sales processes.
• Inventory management and stock control skills.
• Point of Sale (POS) system operation.
• Basic financial and cash handling skills.

• Proficiency in Microsoft Office applications:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
• General computer literacy.

• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Highly organized and detail-oriented.
• Accurate and thorough in work execution.
• Ability to monitor work quality and ensure standards are maintained.
• Ability to work under pressure and meet tight deadlines.
• Willingness to work extended hours when required.
• Ability to work effectively in a multicultural environment.
• Strong problem-solving and decision-making skills.

• Retail Management
• Outlet Operations
• Customer Service Excellence
• Sales Supervision
• Team Leadership
• Inventory Management
• Cash Handling
• POS Systems
• Food Safety Management
• Quality Assurance
• Banking Operations
• Customer Relationship Management
• Health and Safety Compliance
• Administrative Reporting
• Communication Skills
• Problem Solving

• Application Letter
• Curriculum Vitae (CV)
• Academic Documents

OUTLET ASSISTANT

Key Result Areas

• Contribute towards achieving the monthly sales targets set for the outlet.
• Participate in sales promotion initiatives and customer engagement activities.
• Support business growth through proactive selling and customer retention efforts.

• Deliver exceptional customer service at all times.
• Build positive customer relationships and ensure customer satisfaction.
• Address customer concerns professionally and escalate issues where necessary.

• Maintain cleanliness of working tools, equipment, workspaces, and personal protective equipment (PPE).
• Ensure outlet hygiene standards are consistently maintained.
• Support food safety and sanitation requirements.

• Ensure proper handling, storage, processing, and packaging of fish products.
• Adhere to fish quality assurance procedures and product safety standards.
• Maintain freshness of fish products through proper icing and storage techniques.

• Comply with all health and safety regulations and guidelines.
• Report safety concerns and incidents immediately.
• Participate in maintaining a safe working environment.

• Continuously develop knowledge of fish products, promotions, and outlet operations.
• Understand market dynamics and customer preferences.
• Attend training programs for professional development.

• Actively participate in daily outlet operations.
• Work collaboratively with supervisors and colleagues.
• Support smooth and efficient outlet performance.

Key Duties and Responsibilities

• Participate in activities designed to drive sales growth at the outlet.
• Suggest and implement initiatives that contribute to increased sales performance.
• Support outlet performance and achievement of business objectives.

• Deliver excellent customer service in every aspect of outlet operations.
• Maintain attractive store appearance and fish displays.
• Support stock ordering and SKU arrangement.
• Ensure customers receive prompt and professional service.

• Follow up customer complaints and concerns.
• Escalate complex issues to the Outlet Supervisor.
• Ensure satisfactory solutions are achieved for both customers and Yalelo.

• Receive stock deliveries and verify quantities received.
• Organize and maintain inventory effectively.
• Ensure fridges remain adequately stocked to meet customer demand.
• Assist with stock monitoring and inventory control activities.

• Conduct regular fish quality inspections.
• Ensure proper handling, storage, processing, and packing of fish products.
• Enforce proper icing techniques throughout the fish handling process.
• Act as custodian and enforcer of the Yalelo Uganda Red Stock SOP within the outlet.

• Develop and maintain comprehensive knowledge of fish products and promotions.
• Confidently share product information with customers and colleagues.
• Promote available products and offers effectively.

• Receive and prepare customer orders accurately.
• Pack products according to company standards.
• Capture customer transactions in the Point of Sale (POS) system.
• Ensure timely order fulfillment.

• Assist the Outlet Supervisor with banking sales revenues.
• Support cash reconciliation processes.
• Assist in managing change requirements.
• Ensure accuracy in financial transactions.

• Assist in operating the cash register and Point of Sale system.
• Process sales transactions accurately.
• Ensure correct pricing and receipting of customer purchases.
• Support end-of-day stock reconciliations.

• Maintain outstanding hygiene standards across the outlet.
• Ensure cleanliness of all facilities, equipment, and work areas.
• Support compliance with food safety requirements and standards.

• Perform administrative duties to support outlet operations.
• Prepare and submit reports in a timely manner.
• Maintain operational records and documentation.

• Follow all health and safety guidelines.
• Report accidents, hazards, or safety concerns.
• Promote workplace safety awareness.

• Conduct routine inspections of:
  • Fridges
  • POS Systems
  • Weighing Scales
  • Other outlet equipment
• Ensure equipment remains safe and functional.

• Adhere to Workstream procedures.
• Follow Retail Standard Operating Procedures (SOPs).
• Ensure compliance with company policies and operational guidelines.

• Attend scheduled training sessions.
• Participate in skills enhancement and professional development programs.
• Apply acquired knowledge to improve job performance.

• Perform any additional duties assigned by the Outlet Supervisor.

Key Performance Indicators (KPIs)

• Achievement of monthly sales targets.

• Achievement of monthly stock loss target of 0.5% or below.

• High customer satisfaction levels.
• Excellent customer service delivery.

• Minimal customer complaints.
• Effective resolution of customer issues.

• Consistent maintenance of hygiene standards.
• Compliance with food safety procedures.

• Zero major safety incidents.
• Zero fatal workplace accidents.

Qualifications

• Minimum Diploma or equivalent qualification in Business Administration or a related field.
• Must have obtained at least:
  • Credit in Mathematics at UCE level.
  • Principal Pass in Economics or Entrepreneurship Education at UACE level.

• Experience in fish processing, fish handling, retail operations, customer service, or related fields is an added advantage.
• Minimum of two (2) years' relevant experience is advantageous.

Required Skills & Competencies

• Customer Service Skills
• Inventory Management
• Fish Handling and Processing
• Food Safety Compliance
• POS System Operation
• Cash Handling
• Sales and Merchandising
• Quality Assurance

• Basic Computer Literacy
• Point of Sale (POS) Systems
• Microsoft Office Applications

• Excellent communication skills.
• Strong interpersonal abilities.
• Customer-focused attitude.
• Attention to detail.
• Team player.
• Ability to learn quickly.
• Integrity and accountability.
• Strong work ethic.
• Ability to work under pressure.
• Problem-solving abilities.