FINCA UGANDA – BRANCH MANAGER

• Reviewing staff performance and recommending to the Regional Manager on measures to improve performance.
• Planning and ensuring that the branch office has a sufficient number of staff and planning staff leave to meet branch operations and efficiency.
• Boosting branch staff morale through counselling and creating a good work environment as well as monitoring staff discipline.
• Coaching and mentoring staff to achieve required performance levels.

• Ensuring that the process of customer acquisition and service delivery across all branches and other service points is anchored on delivering a consistently superior customer experience.
• Strategizing and planning to deliver operational service excellence and ensure that the operational workforce is capable, enabled and inspired to deliver on FINCA’s brand promise, for improved customer acquisition, retention and loyalty.
• Ensure good customer service by identifying, assessing, monitoring and responding to customer concerns through use of the standard customer care survey tools.
• Planning, monitoring and implementing the disbursement processes as per set disbursement standards mainly focusing on quick service delivery and efficiency.

• Developing and supervising implementation of strategies to grow savings products and quality loan portfolios for the branch.
• Planning and monitoring loan portfolio growth and outreach.
• Developing and monitoring growth of the savings portfolio.
• Reviewing performance of all products and formulate improvement strategies.
• Soliciting business and attending to key company customers in order to grow the business.

• Ensuring the security of the branch premises and equipment.
• Keeping branch premises and assets by carrying out timely repairs and maintenance of equipment and buildings.
• Maintaining an asset register.
• Identifying fixed asset needs and making requisitions to the Senior Administrative Officer.

• Preparing branch budget.
• Approving branch expenses within limits and reviewing branch expense reports to control operating and non-operating expenses.
• Monitoring budget performance and explaining variances to the Finance and Administrative Manager.
• Preparing annual work plans reviewed semi-annually with the Regional Manager.

• Planning and monitoring daily cash requirements of the branch.
• Maintaining branch cash insurance limits.

• Reviewing branch transactions on a daily basis to validate them and ensure compliance with operating guidelines.
• Training staff in policies and procedures.
• Monitoring staff adherence to all FINCA policies and procedures.
• Reviewing company policies and procedures and advising management on the need for amendments to improve efficiency.
• Liaising with the internal audit department to facilitate regular audits of the branch office, respond to audit reports, and implement audit recommendations.

• Representing the company in key public events to raise the profile within the community.
• Maintaining relations with other financial institutions.

• Reviewing and submitting daily, weekly and monthly reports.

• Leading with Integrity
• Good at Employee Engagement
• Results Oriented
• Ability to Collaborate
• Management of Recruitment & Staffing
• Financial Responsibility

• Bachelor’s Degree in Commerce, Accounting, Business Administration or any other business-related course.
• Four (4) years’ work experience in a recognized Microfinance Deposit Taking Institution or Commercial Bank.
• At least one (1) year’s experience at manager level, or other acceptable supervisory capacity such as Credit Supervisor or Accountant.

• Presenting, marketing and cross selling all FINCA products to potential clients by using promotional tools and mechanisms approved by FINCA Uganda management.
• Participating in training customers on FINCA Uganda services and products.
• Establishing, developing and maintaining positive client relationships.
• Performing cold-calling and door-to-door sales.
• Analyzing the potential of the territory market and keeping track of sales and progress reports.
• Resolving customer queries, inquiries and complaints as per the complaints management process.

• Good interpersonal skills.
• Excellent at teamwork.
• Good organizational skills.
• Excellent communication skills.
• Ability to maintain a professional appearance and provide a positive company image.
• Good problem-solving, multitasking and negotiation skills.
• High level of analytical and creative skills.
• Ability to work well under pressure.
• Professionalism.
• Fluency in English and one or two local languages.
• Ability to ride a motorcycle.

• A Diploma or a Bachelor’s Degree in Education and any Business-related discipline from a recognized institution.
• Fresh graduates are encouraged to apply.