• Accurately process cash, card, mobile money, and other customer transactions using approved systems.
• Ensure all sales transactions are correctly recorded, receipted, and reconciled.
• Balance cash drawers and prepare daily cash-up reports at the end of each shift.
• Maintain adequate cash float levels to support smooth daily operations.

• Operate and monitor Point of Sale (POS) systems, card payment terminals, and related cashiering equipment.
• Promptly report equipment faults, system failures, or payment processing issues to management.
• Ensure backup transaction processes and manual receipt systems are available during network or system outages.

• Safeguard cash, financial records, receipt books, payment devices, and all cashier station equipment.
• Support daily reconciliation processes and assist with financial reporting requirements.
• Identify and immediately report any discrepancies, shortages, overages, or suspected irregularities.
• Comply with all financial controls, cash-handling procedures, and company policies.

• Provide courteous, efficient, and professional customer service while handling guest payments and inquiries.
• Maintain a positive and welcoming attitude toward guests at all times.
• Support smooth customer experiences through efficient transaction processing.

• Maintain a clean, organized, and professional cashier workstation.
• Support audits, stock counts, and other financial verification exercises when required.
• Collaborate with management and other team members to ensure efficient restaurant operations.

• Diploma or relevant qualification in Accounting, Finance, Business Administration, or a related field.
• Previous experience in cashiering, cash handling, hospitality, retail, or finance-related roles is preferred.
• Strong numerical aptitude and attention to detail.
• Good understanding of cash-handling procedures and financial controls.
• Experience using POS systems, electronic payment platforms, and financial record-keeping systems.
• Strong organizational and time-management skills.
• High level of integrity, accountability, and professionalism.
• Excellent communication and customer service skills.
• Ability to work accurately under pressure in a fast-paced environment.
• Basic computer proficiency and familiarity with Microsoft Office applications.
• Professional appearance and a positive, service-oriented attitude.
• Ability to work flexible schedules, including evenings, weekends, and public holidays.

• Cash Handling & Reconciliation
• Customer Service Excellence
• Financial Record Management
• POS System Operations
• Attention to Detail
• Integrity & Accountability
• Time Management
• Communication Skills
• Problem Solving
• Teamwork & Collaboration

Waiter/ Waitress (10 Positions)

• Welcome guests warmly and provide a friendly, professional dining experience.
• Present menus, explain food and beverage offerings, and make appropriate recommendations to guests.
• Accurately take food and beverage orders and communicate them efficiently to the kitchen and bar teams.
• Serve food and drinks promptly while maintaining presentation, quality, and service standards.
• Monitor guest satisfaction throughout service and proactively respond to requests and concerns.
• Maintain clean, organised, and well-presented dining and service areas at all times.
• Clear and reset tables efficiently to ensure smooth guest flow and readiness for new arrivals.
• Assist with table preparation, stock replenishment, and service setup before and during operating hours.
• Collaborate effectively with bartenders, kitchen staff, and fellow service team members to ensure seamless operations.
• Present bills accurately and process payments using approved payment systems.
• Adhere to responsible alcohol service requirements, including age verification where necessary.
• Comply with all food safety, hygiene, health, and sanitation standards.
• Report customer incidents, breakages, safety concerns, or operational issues to management promptly.
• Support team members during busy service periods to maintain excellent guest experiences.

• Previous experience in a restaurant, bar, lounge, hotel, or hospitality environment.
• Strong customer service and interpersonal communication skills.
• Ability to work effectively in a fast-paced, high-energy setting.
• Good knowledge of food and beverage service procedures.
• Familiarity with POS systems and electronic payment platforms is an added advantage.
• Professional appearance, positive attitude, and strong attention to detail.
• Ability to work flexible schedules, including evenings, weekends, and public holidays.
• Hospitality training or relevant certification is an added advantage.
• Strong teamwork skills, reliability, and a commitment to delivering exceptional guest service.

• Customer Service Excellence
• Communication Skills
• Teamwork and Collaboration
• Food & Beverage Service Knowledge
• Attention to Detail
• Time Management
• Professionalism
• Problem Solving
• Guest Relationship Management
• Positive Attitude and Reliability

• Welcome guests warmly and provide a professional, friendly, and memorable first impression.
• Manage reservations and maintain accurate records of bookings, guest preferences, and special requests.
• Coordinate table allocations and seating arrangements to maximise guest satisfaction and operational efficiency.
• Ensure reserved tables are properly prepared and clearly designated before guest arrival.
• Escort guests to their tables and ensure they are comfortably seated.
• Provide menus promptly and facilitate a smooth handover to the service team.
• Communicate reservation details, special occasions, VIP arrivals, and guest requests to relevant team members.
• Maintain a thorough understanding of menu offerings, daily specials, promotions, and venue services.
• Monitor guest flow, table availability, and waiting lists to ensure efficient service.
• Respond professionally to guest inquiries regarding reservations, services, events, and facilities.
• Engage with guests throughout their visit to ensure satisfaction and address concerns promptly.
• Gather guest feedback and communicate compliments, concerns, or service issues to management.
• Maintain a clean, organised, and professional hostess station at all times.
• Support the service team in delivering exceptional customer experiences and maintaining high hospitality standards.
• Adhere to company policies, service standards, health and safety requirements, and grooming expectations.

• Previous experience in hospitality, customer service, reception, front desk, or a similar guest-facing role is preferred.
• Certificate, Diploma, or relevant qualification in Hospitality Management, Customer Service, or a related field is an added advantage.
• Excellent verbal communication and interpersonal skills.
• Strong customer service orientation with a professional and welcoming demeanour.
• Ability to multitask, remain organised, and perform effectively under pressure.
• Strong organisational and time-management skills.
• Professional appearance, positive attitude, and high standards of personal presentation.
• Ability to work effectively as part of a team in a fast-paced environment.
• Strong attention to detail and commitment to delivering exceptional guest experiences.
• Familiarity with reservation systems and hospitality operations is an added advantage.
• Ability to work flexible schedules, including evenings, weekends, and public holidays.

• Guest Relations Management
• Customer Service Excellence
• Communication and Interpersonal Skills
• Reservation Management
• Organisation and Time Management
• Professionalism and Personal Presentation
• Teamwork and Collaboration
• Attention to Detail
• Problem Solving
• Hospitality Service Standards

• Oversee daily floor operations to ensure seamless service delivery and exceptional guest experiences.
• Lead, supervise, and motivate front-of-house staff, ensuring high standards of performance, professionalism, and accountability.
• Monitor staff attendance, grooming, punctuality, productivity, and adherence to company policies.
• Handle escalated guest concerns and complaints professionally, ensuring timely and satisfactory resolution.
• Coordinate activities between service, bar, kitchen, and support teams to maintain operational efficiency.
• Conduct routine floor inspections to ensure cleanliness, ambiance, hygiene, safety, and service standards are consistently maintained.
• Manage shift planning, staff scheduling, and workforce deployment to meet operational demands.
• Monitor stock levels and coordinate with relevant teams to ensure adequate supplies and uninterrupted service.
• Oversee cash handling, billing accuracy, and compliance with financial control procedures.
• Coach, mentor, and support team members through ongoing performance management and development.
• Prepare operational reports, document incidents, and provide regular updates and recommendations to management.
• Drive initiatives that improve customer satisfaction, operational efficiency, and revenue performance.
• Ensure compliance with health and safety regulations, food hygiene standards, liquor licensing requirements, and company policies.
• Support the successful execution of events, promotions, and special functions hosted by the venue.

• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of five (5) years’ experience in hospitality operations, preferably within bars, restaurants, lounges, or other high-volume service environments.
• Proven experience in a supervisory or management role within the hospitality industry.
• Strong leadership, team management, and staff development capabilities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to work effectively under pressure and make sound operational decisions.
• Strong organisational, problem-solving, and multitasking abilities.
• Good understanding of customer service excellence, hospitality operations, stock control, and financial accountability.
• Knowledge of health and safety regulations, food hygiene requirements, and liquor licensing standards.
• Professional, proactive, and solutions-oriented approach to management.
• Ability to work flexible schedules, including evenings, weekends, and public holidays.

• Leadership and Team Management
• Hospitality Operations Management
• Customer Service Excellence
• Conflict Resolution and Problem Solving
• Staff Coaching and Development
• Financial Accountability
• Operational Planning and Coordination
• Communication and Interpersonal Skills
• Compliance and Risk Management
• Time Management and Multitasking