Branch Manager Job – Stanbic Bank Uganda

• Develop and execute a branch business plan aligned with local market opportunities and targeted ecosystems.
• Gain a deep understanding of business segments within the branch's area of operation.
• Prepare and implement the branch business development plan based on identified market opportunities and emerging ecosystems.
• Build and maintain strong relationships with key stakeholders and customers within the branch's market.
• Lead multi-functional customer visits in line with Branch Local Market Initiative plans.

• Deliver financial targets and agreed sales activities in line with branch business objectives.
• Drive a high-performance sales culture focused on customer needs and sustainable business growth.
• Coach and support branch teams in identifying customer needs and providing appropriate banking solutions.
• Monitor branch performance and implement strategies to achieve business growth objectives.

• Promote a customer-centric culture focused on delivering exceptional banking experiences.
• Resolve customer complaints and queries within established service timelines.
• Ensure customers are treated fairly and in accordance with financial consumer protection guidelines.
• Create a welcoming branch environment where customers feel valued and appreciated.

• Oversee the day-to-day management of branch operations.
• Effectively manage branch resources, including employees, systems, and operational processes.
• Ensure compliance with internal policies, banking regulations, and risk management frameworks.
• Monitor and maintain effective internal controls to manage operational and compliance risks.
• Support the implementation of governance and regulatory requirements within the branch.

• First Degree in:
  • Business Administration
  • Commerce
  • Economics
  • Or any related business discipline
• Professional qualifications such as ACCA are an added advantage.

• Minimum of 5 years' banking experience, including branch banking operations.
• Experience managing branch profitability, income statements, sales, and customer service functions.
• Proven track record in financial sales, relationship management, and service delivery.
• Minimum of 3 years' experience in a management role leading diverse teams.
• Demonstrated success in achieving business growth and operational targets.

• Banking Processes and Procedures
• Client Acceptance and Review
• Customer Due Diligence and Client Knowledge
• Banking Operations Processing
• Banking Products and Services Knowledge
• Risk Management and Compliance
• Financial Performance Management
• Sales and Relationship Management

• Adopting Practical Approaches
• Convincing and Influencing People
• Exploring Opportunities and Possibilities
• Generating Innovative Ideas
• Effective Decision-Making
• Delivering Results and Output
• Understanding and Managing People
• Leadership and Team Development