Administrative Officer

• Greet and welcome patients and visitors in a courteous and professional manner.
• Collect and accurately record patient information, including personal details, insurance information, and medical history.
• Ensure all required forms and documents are completed and signed by patients.
• Manage patient bookings and appointments.

• Verify patient insurance coverage and eligibility, including co-pays and deductibles.
• Communicate insurance-related information to patients and assist with inquiries.
• Collaborate with insurance providers to resolve discrepancies and insurance-related issues.

• Generate and review patient bills, ensuring accuracy and completeness.
• Explain billing procedures and financial obligations to patients.
• Collaborate with the team and supervisor to resolve billing inquiries or disputes.
• Post invoices and present them to clients.
• Present updated interim bills and invoices to clients.
• Submit invoices requiring pre-approval to insurance providers.
• Close patient visits in the system and submit invoices to the vetting team.

• Maintain a friendly, welcoming, and patient-centered environment.
• Handle patient inquiries, complaints, and concerns professionally and empathetically.
• Ensure patient confidentiality and privacy are maintained at all times.
• Capture and facilitate immediate resolution of patient complaints.
• Develop urgent action plans for issues affecting patient satisfaction.
• Report service gaps and recommend interventions.
• Maintain working knowledge of the appointment system, clinic schedules, appointment durations, doctors’ rotas, and booking procedures.
• Operate the switchboard and manage telephone communications professionally according to organizational protocols.
• Ensure all patient interactions and confidential documents are handled according to information security and confidentiality guidelines.

• Direct patients to the appropriate departments or healthcare professionals.
• Provide clear directions within the facility to ensure smooth patient flow.
• Address patient concerns and questions regarding their visit.

• Bachelor’s Degree in any Business-related field.
• Minimum of 1 year of experience in a service industry.