Back to Jobs
NCBA Bank Uganda

Contact Center Assistant

NCBA Bank Uganda

Uganda Full time Administration
Posted: May 28, 2026 3 weeks ago 16 views

Job Description

 

Customer Care / Contact Centre Officer (Personal & Corporate Banking)
NCBA Bank Uganda
Job Type
  • Full-time
  • Customer Service / Banking Operations
  • Contact Centre role
Duty Station
  • Uganda (Bank Contact Centre – not specifically stated)
Job Purpose
To deliver excellent personal and corporate banking customer service by resolving inquiries, handling complaints, and providing first-level incident resolution while supporting sales and cross-selling of bank products.
Key Responsibilities
Financial Duties (20%)
  • Respond to customer queries within required timelines
  • Support achievement of sales and cross-selling targets
  • Promote bank products and services to customers
  • Ensure correct charges and commissions are applied
  • Support product launches and marketing campaigns
  • Provide feedback for product improvement
Customer Service (50%)
  • Handle and resolve customer complaints and inquiries
  • Provide accurate product and service information
  • Support SLA development between departments
  • Resolve ATM, debit, and credit card issues
  • Manage social media campaign-related queries
  • Handle urgent or crisis customer situations
  • Track complaints and ensure timely resolution
  • Prepare reports on recurring customer issues
Internal Business Processes (20%)
  • Log all queries and complaints in CRM systems
  • Ensure compliance with banking policies and regulations
  • Protect customer and bank data confidentiality
  • Support branches and service centers
  • Conduct checks and support audits
  • Share process knowledge with teams
Learning & Growth (10%)
  • Participate in continuous training and e-learning
  • Comply with leave policies
  • Uphold NCBA Bank values
Requirements
Education
  • University degree
Experience
  • At least 1 year in:
    • Contact Centre
    • Retail banking
    • Personal banking
    • Or equivalent customer service role
Key Skills
  • Strong communication skills
  • Customer service and complaint handling
  • Problem-solving ability
  • Attention to detail
  • Ability to work under pressure
  • Basic banking product knowledge
  • CRM system usage
Work Style
  • Fast-paced environment
  • Operational decision-making
  • Quick response cycle (less than a week impact window)
Application
  • Apply via the official NCBA Bank recruitment link provided in the advert


About Company

NCBA Bank Uganda

NCBA Bank Uganda

You May Also Like

View All Jobs
Apply on External Website
You will be redirected to the employer's application page.

Job Overview

  • Job Type: Full time
  • Experience Level: Experienced
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Administration
  • Location: Uganda
  • Application: External Website

Share this Job

You May Also Like

View All Jobs