SME Relationship Officer Job in Uganda | Banking Sales & Customer Service Role

• Sell SME assets, liabilities, and banking products to meet branch targets
• Cross-sell banking products to existing customers
• Conduct sales calls and gather market intelligence
• Drive deposit mobilization for the bank
• Support branch budget-related sales performance

• Handle new account openings and manage existing account relationships
• Respond to customer queries, complaints, and service feedback
• Provide information on bank products and services to clients
• Maintain strong SME customer relationships and retention

• Conduct initial interviews for loan applicants
• Receive, guide, and process loan applications
• Appraise SME loan requests and forward to Credit Reference Unit (CRU)
• Explain loan terms and facilitate customer acceptance of offers
• Ensure proper documentation and tracking of loan processes

• Support customer service and branch operations
• Handle banking returns, sales reports, and customer service reports
• Record and manage customer complaints
• Support execution of IPO-related and card-related services
• Maintain accurate loan and account records

• Bachelor’s degree in Business Administration, Finance, Economics, or related field
• Professional banking qualification is an added advantage
• Minimum 2 years’ experience in sales and customer service
• Experience working with SME clients preferred
• Strong understanding of banking products and services
• Knowledge of digital financial services
• Strong communication, negotiation, and interpersonal skills
• Ability to identify and structure SME lending opportunities
• Results-oriented with strong sales drive and innovation mindset