Enterprise Banker – Soroti Job Opportunity at Absa Bank Uganda

About Absa Bank Uganda

Job Summary

Key Responsibilities

• Open and manage Enterprise Banking customer accounts in line with Absa policies and procedures.
• Promote banking products and services through customer engagements and campaigns.
• Meet and exceed assigned sales targets and business development objectives.
• Identify new business opportunities among existing and potential customers.
• Grow customer portfolios by introducing suitable financial products and solutions.
• Generate sales leads through customer visits, referrals, telephone engagement, and networking.
• Support business customers with credit applications in line with SME lending guidelines.
• Conduct customer meetings with clear objectives and planned outcomes.
• Maintain accurate sales performance records and reports.
• Build strong relationships with branch teams to support customer referrals.
• Assist customers with account opening documentation and ensure timely processing.
• Conduct financial analysis and review customer statements when supporting loan applications.
• Follow up with customers after account opening and provide ongoing relationship support.

2. Customer Service Delivery (20%)

• Handle customer enquiries, complaints, and service requests professionally.
• Resolve account opening, loan, and card-related issues within agreed timelines.
• Escalate unresolved customer concerns to the Branch Manager.
• Work closely with internal departments to ensure quick resolution of customer issues.
• Guide customers on suitable banking channels and services.
• Follow up with customers regarding collection of cards, cheque books, and other banking products.
• Support customer loan drawdowns after approval.
• Assist customers during busy branch periods by managing queues and directing enquiries.
• Maintain availability of customer information materials and banking resources.

3. Branch Support Responsibilities (10%)

• Provide business advice and support to banking customers when required.
• Support branch operations alongside the Branch Manager and Branch Operations Manager.
• Assist with opening and closing cashier tills.
• Authorize eligible cashier transactions when assigned.
• Support cash management activities within branch guidelines.
• Conduct assigned branch checks and operational support activities.

4. Compliance, Risk Management and Operational Excellence (20%)

• Ensure accuracy of customer account opening documents, loan applications, and banking forms.
• Maintain high operational standards to support successful audits.
• Ensure customer accounts comply with Know Your Customer (KYC) requirements.
• Follow anti-money laundering (AML) regulations and banking compliance procedures.
• Escalate compliance issues and unresolved documentation requirements.
• Conduct assigned compliance checks and reviews.
• Ensure all activities comply with Absa policies, regulatory requirements, and risk management frameworks.

Required Qualifications

• Bachelor’s Degree in Business Administration, Sales and Trading, Finance, Banking, or a related field.
• Additional professional qualifications or postgraduate studies in a related field are an added advantage.

Experience Requirements

• At least 2 years of relevant experience in banking, sales, customer relationship management, or a similar business environment.
• Experience working with business banking customers is highly desirable.
• Experience in sales, financial products, account management, or SME banking will be an added advantage.

Required Skills and Competencies

• Strong sales and business development skills.
• Excellent customer relationship management abilities.
• Knowledge of banking products and services.
• Strong negotiation and communication skills.
• Ability to identify customer needs and provide suitable solutions.
• Financial analysis skills.
• Understanding of SME lending processes.
• Knowledge of KYC and banking compliance requirements.
• Ability to achieve sales targets.
• Good problem-solving skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.

Key Performance Areas

• Growth of enterprise banking customer portfolio.
• Achievement of sales targets.
• Customer acquisition and retention.
• Customer satisfaction levels.
• Quality and accuracy of banking documentation.
• Compliance with operational and regulatory requirements.
• Revenue growth from business banking clients.

Why Join Absa Bank Uganda?

• Develop banking and financial services expertise.
• Build strong customer relationship management skills.
• Progress into senior banking and leadership roles.
• Access professional development opportunities.

• Financial inclusion.
• Customer-focused banking solutions.
• Innovation and digital transformation.
• Supporting businesses and communities.

How to Prepare Your CV for Enterprise Banker Job

• Banking, sales, or customer service experience.
• Business development achievements.
• Experience managing customer relationships.
• Knowledge of financial products.
• Sales targets achieved.
• Loan processing experience.
• SME or enterprise banking exposure.
• Customer retention strategies.
• Communication and negotiation skills.
• Computer skills, especially Microsoft Excel and banking systems.

Cover Letter Tips

• Explain your interest in joining Absa Bank Uganda.
• Highlight your banking, sales, or customer service background.
• Demonstrate experience growing customer portfolios.
• Mention your ability to achieve sales targets.
• Show understanding of enterprise banking and SME customers.
• Explain your commitment to excellent customer service.
• Highlight your teamwork and problem-solving abilities.

Interview Preparation Tips

• Experience in sales and customer relationship management.
• How to acquire and retain business customers.
• Examples of meeting sales targets.
• Knowledge of banking products and SME solutions.
• Handling difficult customer complaints.
• Loan application processes.
• KYC and AML compliance.
• Customer service improvement strategies.
• Managing multiple customer priorities.
• Examples of teamwork and problem-solving.

How to Apply

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