Enterprise Banker - Fort Portal Job Opportunity at Absa Bank Uganda

About Absa Bank Uganda

Job Summary

Key Responsibilities

1. Sales and Service Delivery to Business Banking Customers (50%)

• Acquire new enterprise banking customers by promoting Absa business banking products and services.
• Contact prospective customers and support opening of enterprise banking accounts.
• Participate in product campaigns and explain financial solutions to customers.
• Achieve and exceed assigned sales targets.
• Identify opportunities to grow customer portfolios and increase revenue.
• Promote suitable banking products based on customer needs.
• Conduct customer visits, branch meetings, and telephone follow-ups.
• Generate leads and convert prospects into active customers.
• Build strong relationships with enterprise customers.
• Identify opportunities for loans, savings, and other financial solutions.
• Initiate customer credit applications in line with Absa SME lending guidelines.
• Conduct customer meetings with clear objectives and expected outcomes.
• Maintain accurate sales performance records and reports.
• Work closely with branch teams to receive customer referrals.
• Complete account opening documentation accurately.
• Submit customer applications for review and processing.
• Follow up with customers after account opening.
• Ensure accuracy of account applications, loan documents, and card applications.

2. Customer Service Management (20%)

• Handle customer inquiries related to accounts, loans, and banking services.
• Resolve customer complaints promptly and professionally.
• Escalate complex issues to the Branch Manager when necessary.
• Maintain effective relationships with internal service teams.
• Ensure customers receive timely feedback on their requests.
• Guide customers on suitable banking channels including:
  • ATMs
  • Cash counters
  • Digital banking platforms
  • Other service channels
• Inform customers when:
  • Cards are ready for collection.
  • Cheque books are available.
  • Loans have been approved.
• Follow up on pending customer requests.
• Support customer flow management during busy branch periods.
• Maintain availability of customer information materials and banking forms.

3. Branch Support Responsibilities (10%)

• Support branch operations and customer service activities.
• Provide business guidance to customers when required.
• Assist the Branch Manager and Branch Operations Manager with daily operations.
• Support opening and closing of cashier tills.
• Authorize cashier transactions within assigned limits.
• Support branch cash management activities.
• Monitor cashier cash levels and support cash replenishment processes.
• Assist with branch operational requirements as assigned.

4. Operational Excellence and Compliance (20%)

• Ensure accuracy of all customer account and loan documentation.
• Maintain compliance with Absa policies and regulatory requirements.
• Ensure customer accounts meet Know Your Customer (KYC) requirements.
• Follow anti-money laundering (AML) procedures.
• Maintain high operational standards to achieve successful audits.
• Review documentation quality before submission.
• Escalate unresolved compliance issues to management.
• Conduct assigned operational checks.
• Manage risks associated with customer transactions and banking processes.
• Follow Absa’s Enterprise-Wide Risk Management Framework.

Key Performance Indicators (KPIs)

• Growth of enterprise banking customer portfolio.
• Achievement of sales targets.
• Customer acquisition and retention.
• Loan and product sales performance.
• Customer satisfaction levels.
• Accuracy of customer documentation.
• Compliance with KYC and AML requirements.
• Quality of customer service delivery.
• Branch operational performance.

Qualifications and Requirements

• Bachelor’s Degree in:
  • Business Administration
  • Sales and Trading
  • Finance
  • Banking
  • Commerce
  • Related field

Experience Requirements

• Minimum of 2 years’ relevant experience in:
  • Banking
  • Enterprise banking
  • Sales
  • Customer relationship management
  • Financial services

Required Skills and Competencies

• Business development skills.
• Enterprise customer management.
• Sales target achievement.
• Customer acquisition skills.
• Product promotion abilities.
• Loan and credit assessment knowledge.
• Relationship management.

• Excellent communication skills.
• Customer-focused approach.
• Complaint handling skills.
• Ability to build professional relationships.
• Problem-solving ability.

• Knowledge of banking operations.
• Understanding of KYC requirements.
• Knowledge of financial products.
• Attention to detail.
• Ability to maintain accurate records.

• Integrity and professionalism.
• Results-oriented mindset.
• Strong negotiation skills.
• Ability to work independently.
• Teamwork skills.
• Good organizational abilities.
• Ability to work under pressure.

Why Join Absa Bank Uganda?

• Enterprise banking.
• Customer relationship management.
• Financial solutions.
• SME lending.
• Business development.

How to Prepare Your CV

• Banking or financial services experience.
• Enterprise customer management.
• Sales achievements.
• Customer acquisition results.
• Loan processing experience.
• Business development success.
• Relationship management skills.
• Knowledge of banking compliance.
• KYC and AML experience.
• Communication and negotiation abilities.

Cover Letter Tips

• Explain your interest in joining Absa Bank Uganda.
• Highlight banking and sales experience.
• Demonstrate ability to grow enterprise customer relationships.
• Mention achievements in meeting sales targets.
• Showcase customer service skills.
• Explain your understanding of business banking solutions.

Interview Preparation Tips

• Experience managing business customers.
• How to acquire and retain enterprise clients.
• Examples of achieving sales targets.
• Handling difficult customer situations.
• Understanding of SME banking products.
• Loan application processes.
• KYC and AML compliance.
• Customer relationship management strategies.
• Working under sales pressure.
• Delivering excellent customer experiences.

How to Apply

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