Credit Controller – Job Description

About the Role

Job Purpose

Key Responsibilities

• Implement approved credit control policies covering customer onboarding, credit limits, billing, collections, escalation procedures, provisioning, and write-offs.
• Ensure customers comply with agreed payment terms and credit conditions.
• Review and improve credit management processes to enhance cash flow performance.
• Maintain accurate customer credit records and documentation.

• Maintain accurate debtor ageing reports, including accounts outstanding for 180+ days.
• Lead customer follow-ups and collection activities to recover outstanding payments.
• Develop recovery plans for major debtors and monitor progress.
• Negotiate payment plans and track customer commitments through promise-to-pay schedules.
• Escalate overdue accounts appropriately and recommend recovery actions.

• Monitor invoicing accuracy and ensure timely billing of customers.
• Conduct customer account reconciliations and resolve outstanding balances.
• Work closely with Finance, Sales, and Operations teams to address billing disputes.
• Maintain complete customer credit files, including agreements, invoices, statements, and payment records.

• Evaluate customer creditworthiness and recommend appropriate credit terms.
• Assess customer risks and recommend measures such as:
  • Credit limits.
  • Security deposits.
  • Guarantees.
  • Cash-before-service arrangements.
• Monitor customer payment patterns and recommend corrective actions.

• Prepare weekly collection reports and cash flow forecasts.
• Provide accurate debtor analysis and recovery updates to management.
• Monitor collection performance against targets.
• Prepare evidence-based recommendations for provisions and bad debt write-offs.

• Prepare documentation required for legal recovery processes.
• Support preparation of recovery packs for disputed or high-risk accounts.
• Ensure compliance with financial policies and credit management procedures.
• Maintain proper records for audit purposes.

• Supervise credit collection staff and provide guidance on recovery activities.
• Monitor team performance and support achievement of collection targets.
• Collaborate with Finance, Sales, and Operations teams to improve customer payment discipline.

Required Qualifications

• Bachelor’s Degree in Accounting, Finance, Commerce, Business Administration, or a related field.
• CPA Uganda, credit management certification, or progress towards a professional qualification is an added advantage.

Required Experience

• Minimum 5 years’ experience in:
  • Credit control.
  • Accounts receivable management.
  • Debt recovery.
  • Revenue assurance.
  • Commercial finance.
• Demonstrated experience managing:
  • Large debtor portfolios.
  • Aged receivables.
  • Customer reconciliations.
  • Debt recovery plans.
• Strong knowledge of:
  • Invoicing processes.
  • VAT documentation.
  • Customer statements.
  • Debt collection procedures.
  • Financial reporting.
• Experience in industries such as:
  • Security services.
  • Facilities management.
  • Logistics.
  • Utilities.
  • Telecommunications.
  • Construction.
  • Contract-based services.
• Strong Excel skills and experience using accounting systems such as QuickBooks, Tally Prime, or similar platforms.

Key Skills & Competencies

• Strong credit management and debt recovery skills.
• Excellent analytical and problem-solving abilities.
• Ability to manage large volumes of financial information.
• Strong negotiation and customer relationship management skills.
• High attention to detail and accuracy.
• Good knowledge of financial controls and reporting.
• Ability to work under pressure and meet collection targets.
• Strong communication and teamwork skills.
• Integrity, professionalism, and confidentiality.

Why Join This Organisation?

CV Tips for Credit Controller Applicants

• Experience managing receivables and debtor portfolios.
• Debt recovery achievements and collection improvements.
• Knowledge of credit policies and financial controls.
• Experience preparing ageing reports and cash forecasts.
• Customer reconciliation and dispute resolution skills.
• Knowledge of accounting systems such as QuickBooks, Tally Prime, or ERP systems.
• Professional qualifications such as CPA Uganda.

• Managed a large customer receivables portfolio and improved collection performance.
• Reduced overdue debts through structured recovery strategies.
• Developed debtor ageing reports to support management decision-making.
• Improved billing accuracy through account reconciliation processes.
• Strengthened credit control procedures to minimise financial risks.

Cover Letter Tips

• Introduce your experience in credit control and debt recovery.
• Explain your ability to improve cash flow and reduce outstanding debts.
• Highlight experience managing customer accounts and resolving disputes.
• Mention your knowledge of financial reporting, VAT, invoicing, and reconciliations.
• Demonstrate your ability to work with Finance, Sales, and Operations teams.

Interview Tips for Credit Controller Role