Assistant Relationship Manager – PB
KCB Bank Uganda
Uganda
Full time
Others
Posted: Jun 30, 2026
3 months ago
33 views
Job Description
Personal Banking Officer Job at KCB Bank Uganda
Organization: KCB Bank Uganda
Position: Personal Banking Officer
Employment Type: Full-Time
Application Deadline: Not specified
Position: Personal Banking Officer
Employment Type: Full-Time
Application Deadline: Not specified
About KCB Bank Uganda
KCB Bank Uganda is a leading financial institution in East Africa offering a wide range of personal, business, and corporate banking solutions. The bank is committed to delivering customer-centric financial services, innovation, and sustainable growth across its branch network
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Job Purpose
The Personal Banking Officer will be responsible for growing and managing personal banking relationships, driving sales of bank products, ensuring compliance with credit and KYC/AML policies, and supporting portfolio growth and customer retention.
Key Responsibilities (Maximum 10)
1. Client Relationship Management
- Create and manage client relationships and accounts to reduce attrition
- Maintain strong engagement with personal banking customers
2. Business Development & Sales
- Source new personal banking business opportunities in coordination with the sales team
- Conduct sales calls and gather market intelligence
3. Product Cross-Selling
- Cross-sell bank products including assets, liabilities, and electronic banking services
- Promote uptake of bank products to existing and potential clients
4. Loan Origination & Credit Processing
- Initiate personal loan applications
- Ensure proper underwriting practices and credit assessment
5. Credit Risk & KYC/AML Compliance
- Adhere strictly to KYC and AML policies and procedures
- Conduct risk profiling of potential clients
6. Portfolio Management
- Manage personal banking portfolios
- Monitor daily branch budget performance for assigned accounts
7. Reporting & Documentation
- Prepare and submit timely and accurate reports
- Maintain proper records for all customer accounts and transactions
8. Account Monitoring
- Monitor overdrawn, inactive, dormant, and zero-balance accounts
- Initiate appropriate action and reporting on such accounts
9. Customer Service & Complaint Resolution
- Handle and resolve customer complaints (verbal and written)
- Maintain and update the complaints register
- Escalate issues where necessary
10. Compliance & Additional Duties
- Ensure compliance with banking policies, procedures, and regulations
- Perform any other duties assigned from time to time
Knowledge, Experience & Personal Competencies
Applicants should have:
- A Bachelor’s degree or postgraduate qualification in Business, Finance, or related field
- Strong understanding of banking products, policies, and procedures
- Knowledge of account opening, documentation, and customer onboarding
- Credit analysis skills, including financial statement interpretation
- Understanding of risk management and credit scoring systems
- Knowledge of personal lending and underwriting processes
- Awareness of competitor banking products and services
- Continuous learning mindset through training and e-learning
Core Personal Competencies
- Organized and proactive
- Innovative and result-oriented
- Strong interpersonal and communication skills
- Persuasive and customer-focused
- Team player with integrity
- Energetic, decisive, and reliable
- Empathetic and culturally sensitive
Why Join KCB Bank Uganda?
Joining KCB Bank offers the opportunity to:
- Grow a career in personal and retail banking
- Work in a performance-driven financial institution
- Develop expertise in credit and customer relationship management
- Engage in a dynamic and competitive banking environment
How to Apply
Interested candidates should apply via the official KCB application portal:
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About Company
KCB Bank Uganda
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Job Overview
- Job Type: Full time
- Experience Level: Intermediate
- Education Level: Bachelors
- Vacancies: 1
- Category: Others
- Location: Uganda
- Application: External Website
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